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Lynn5FB2
Participant
January 23, 2021
Question

Photoshop - Scratch disk not displayed in Preferences - Scratch Disks on Photoshop

  • January 23, 2021
  • 1 reply
  • 255 views

Hi I hope someone can help me. I have Photoshop version 12.1.1. I have to use a scratch disk because I have not enough memory on my Mac. For some reason now, Photoshop can't see the scratch disk when I go to Preferences - Scratch Disk in order to select it to work on PS. I have tried  to solve that problem with Adobe, but without any success. Photoshop could  connect ot my old scratch disk before, but I had to change because the old one got damaged. I wonder if that affected PS... I bought a scratch disk LaCie SSD. 

 

I need your help please if you know waht to do.

 

P.S. I'm french, but any help, either in French or English, is welcome.

 

Merci,

This topic has been closed for replies.

1 reply

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Test Screen Name
Legend
January 23, 2021

" I have to use a scratch disk because I have not enough memory on my Mac. "

1. Scratch disk uses disk space, not memory.

2. Everyone uses scratch disk, though sometimes it uses the system disk.

I guess you are trying to add a new one. This is a very old Photoshop, I see. 

Mac or Windows, and how is the new disk formatted?

L
Lynn5FB2Author
Participant
January 23, 2021

I'm trying to connect an external disk. I don't know if the language I'm using is adequate while describing my problem. I can see this external disk on the Finder, but when I go  to Preferences in Photoshop - Sratch disks or (Disques de travail) in French, it is not displayed, so I can't select it. As you can see in the screen shot below, only the hard disk of my Mac is displayed. I have a new version of PS - 12.1.1. Thank you for your help. I hope I can find the solution. 

T
Test Screen Name
Legend
January 23, 2021

PS 12.1.1 is not a new version. The current version of Photoshop is 22.1.1.  I can see from the screen shot that this is a recent release.

 

So... how is your external disk formatted? For example, EXFAT, AFP+, NTFS...

 

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