photoshop scroll bar mac os sierra issue

it was fixed in recent update

it is already 4 month passed since i have informed you regarding this issue. you promised to fix it in the future updates. still now did not received any updates from you for a long period of time. so what is the status - did you solved the issue raised in ticket 0189012423?

update 4. just got the same issue on macbook pro 13 early 2015 (2,7 core i5, 8gb, Intel Iris Graphics 6100)! it was new macbook from one of a retail shops around

so now it is clear that the problem for sure is NOT ONLY in my macbook - it is present on all other macbooks also! (at least tested by me so far)

update 3. just completely reinstalled mac os to Yosemite 10.10 (this version was Initially pre-installed on this macbook mid 2015 from factory). after setup the first thing I did was install it latest version of photoshop 2017 (i did not installed any other apps, did not plugged in any mouse or wacom tablet - just virgin unspoiled mac os). anyway got the same issue again!

so now it is clear that the problem for sure is NOT ONLY in mac os Sierra

update 1. just tried to reconstruct the issue using remote access teamviewer app (from my other notebook via teamviewer to my macbook) - but i failed. via remote access everything works fine - no issues. as soon as i disconnected from teamviewer and returned back to normal work - got the issue again

update 2. completely reinstalled mac os (from macOS Recovery - https://support.apple.com/en-us/HT204904) to the latest sierra. after setup the first thing i made - was installing latest version of photoshop (did not installed any other apps, did not plugged in any mouse or wacom tablet - just virgin unspoiled mac os). anyway got the issue again! so now it is clear that the problem for sure is NOT in mouse or other apps/drivers/periphery

I can attest to there being weird crashes that happen with Photoshop, and weird behaviors that're near impossible to explain (eg: I had a couple of versions of PS on my machine a ways back - still do. When I opened CC2015.1, I'd also get CC2014 opening at the same time - for no apparent reason. Nobody could help, until I tracked it down to a Safari plugin that'd been installed by one of Adobe's things! I don't remember what - but as soon as I disabled it, all worked as it should!)

So - this seems to happen almost exclusively when you access filters - in this case, Liquify. From what you say, it seems to affect what I call the "fancy" ones at the top of the filters menu. How's about the ones that don't use a dedicated window - I mean, something simple like, Noise? Blur (without the Gallery)? I'm trying to determine if it has to do with just the opening of special windows to do the job.

Do you have any third party plugins or extensions installed? Have you tried disabling those? IF you have any third party plugins, and they open their own special windows to do their job, does anything weird happen?

Sorry to put you through all these questions, but there're so many things to consider here. The errors you get on top have been previously attributed to lots of other apps, particularly when there isn't enough RAM. You have the max RAM you can have in there... is your hard drive very full though? I see some VM use, but the only way that'd affect things is if your HD is tight on space.

So - trying to find out what's not playing nicely with your PS Preference file like this.

BTW - have you started into the Recovery drive and checked the drive and also Permissions? If this is trying to access something in a Library folder where the permissions are messed up, things like this can happen too.

My answers here are kind of "stream of consciousness", since I'm kinda running through what I'd be troubleshooting if it was my machine.....

Weirdly - DO check the Acrobat plugin in Safari and make sure it's Sierra's version... I know, sounds weird, but after my own experience, I don't consider anything weird anymore!

Hi. I just tested the same test as you did. I was wondering, since I only recently upgraded to Sierra 10.12.5 (also newest Photoshop). I tried scrolling in Liquify (on both a regular object and a smart object), and scrolling an open window. I had no problems. I'm even using an older Mac Pro  tower - in which I have a non-standard GPU (upgraded, using a GPU made for Windows and flashed to work with Mac), and it still worked for me. So, I kind of feel maybe the issue isn't with Photoshop at all, but maybe your system.

One thing that's worked for me for other problems in the past was that even when disabling/re-enabling the GPU made no difference, the setting under "Advanced Graphics Processor Settings" did help. When I had some problems before, changing the setting from Advanced to Normal seemed to help. Might be worth a shot.

Otherwise, I might suggest talking to someone at the Genius bar... I hate to say that, but after all you've been through with Adobe on this, there may be a Mac-based incompatibility you're experiencing? LUCK!

Hi ivan.gusyev,

Please post the crash report here, Reproduce the crash and post the report here so that we may identify the root cause,

The freeze/crashes with Photoshop liquify normally occurs due to outdated/buggy GPU drivers.

Thanks,

Akash