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Participant
October 30, 2023
Question

Photoshop se cierra en cuanto se abre

  • October 30, 2023
  • 1 reply
  • 154 views

Hola tengo instalada la ultima version de photoshop, pero se cierra al poco rato de abrirla, gracias por la informacion

 

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
October 30, 2023

Hi @German16B7 assuming you are logged into the Creative Cloud desktop app with your paid ID - first, confirm you meet minimum system requirements:

https://helpx.adobe.com/photoshop/system-requirements.html

Normally a crash at open is lacking resources - available/free HD space, RAM, etc. even if the GPU was lacking it should still open.

The next thing to try is to reset the preferences when you open using the keyboard shortcut method (shift+cmd+opt prior to the splash screen. It will ask if you want to reset).

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Participant
October 30, 2023

Thanks a lot Kevin i will try your ifo