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T
timmbolicious
Participant
December 18, 2019
Question

Photoshop shows only black and no image

  • December 18, 2019
  • 2 replies
  • 3438 views

I opened a JPEG in PS but it is not visible, only a black background, although the image and its layer should be visible. How can I fix this?

 

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2 replies

Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
December 19, 2019

Check to see if it will open in another application, if not it may be a corrupt JPG.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    December 18, 2019

    Hi there,

    That shouldn't be happening, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

    Also, please let us know the version of Photoshop and the operating system you're using.

     

    Regards,
    Sahil

      T
      timmboliciousAuthor
      Participant
      December 19, 2019

      Amazing, it worked! Thank you so much!

       

      What is "Use Graphics Processor" usually for? Does it have consequences when it´s switched off?

       

      Thanks again for your help!

      A
      Anonymous
      December 19, 2019

      Hi

      You will lose some functionality that's requires a GPU, more info

      https://helpx.adobe.com/ie/photoshop/kb/photoshop-cc-gpu-card-faq.html

      Try updating your GPU driver from the manufacturers website, also try setting the drawing mode to basic in advanced settings

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