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Benoit5FD4
Participant
January 20, 2021
Answered

Photoshop shutdown

  • January 20, 2021
  • 2 replies
  • 455 views

Hello,

 

when I start photoshop, it trying to start and shutdown automatically. I tried to uninstall and reinstall but the problem is the same. 

 

Do you any idea to fix the problem ?

 

thanks. 

    This topic has been closed for replies.
    Correct answer Benoit5FD4

    Finally, I used the cleaner and reinstall PS. 

    thanks for all.

    2 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    January 21, 2021

    Hello, since you cannot start it long enough, you can't go to the preferences to reset them.

    Instead, hold down CTRL+SHIFT+ALT (on a PC) or CMD+ALT+SHIFT (on a MAC) as soon as you click on the icon to launch Ps.

    B
    Benoit5FD4Author
    Participant
    January 21, 2021

    Hello,

    This doesn't work.

     

    The specs are : 8Gb with i5-3470 3.2Ghz

    Windows 10 Home (2004)

    B
    Benoit5FD4AuthorCorrect answer
    Participant
    January 28, 2021

    Finally, I used the cleaner and reinstall PS. 

    thanks for all.

    A
    Anonymous
    January 20, 2021

    Hi

    What exact version of Photoshop and operating system are you running and what are your computer system specs

    B
    Benoit5FD4Author
    Participant
    January 21, 2021

    I'll watch for the specs.

    It's running under Win 10 with PS 2020.

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    January 21, 2021

    Asuming you have plenty of RAM and spare disk capacity, try resetting Photoshop back to the factory defaults to see if that helps. You do this in Photoshop Preferences under the General tab.

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