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pslane1
Inspiring
August 22, 2022
Question

Photoshop shutting down

  • August 22, 2022
  • 2 replies
  • 574 views

I upgraded to  Windows 10 a couple of months now and I have been having problems with it shutting down over night and sometimes after a few hours in the daytime. I have changed my settings to no sleeping, checked most of my software that updates automatically and reboots when done.

I did finally manage to stop auto updates and rebooting from Creative Cloud so it shouldn't a problem.

 

I mostly do artwork on my computer and I usually have several windows open with partially completed projects going on. When I go back later or in the AM it's all closed down, I have to open all the programs and hunt for my active work. 

What I want to know is if there could be any updates and rebootings going on with Photoshop or Illustrator even though I have stopped it in Creative Cloud?  I am just grasping at straws at this point.

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2 replies

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
August 24, 2022

One of the first things I do after installing Windows is to disable hibernate. 

https://docs.microsoft.com/en-us/troubleshoot/windows-client/deployment/disable-and-re-enable-hibernation

 

Hold down the Windos key and type CMD to open the Command Prompt.

Type powercfg.exe /hibernate off  and hit Enter

Type Exit to close the Command Prompt

 

 

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    pslane1Author
    Inspiring
    August 24, 2022

    I tried the hibernate off command and was told that I did not have administrator priviledges for that.  If you think it would make a big difference I can get mu tech to do it.  Thanks

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    August 23, 2022

    If you're just now upgrading to Windows 10, I'm guessing that it's Windows auto-updating.

     

    I'd recommend saving your Photoshop files as Cloud Documents so that they'll automatically save.

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    pslane1Author
    Inspiring
    August 24, 2022

    I have been in settings and set everything to manual update or at lease I think I did.  Please tell me how to change it all to manual update so I can see if I've done that right. Thanks.

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    August 24, 2022

    Here is information from Microsoft's community forums on preventing Windows 10 from auto-updating:

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