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Participant
November 20, 2016
Question

Photoshop stops working

  • November 20, 2016
  • 1 reply
  • 246 views

Downloaded Photoshop for my desktop and it starts to open and stops and opens a new window.......

Adobe Photoshop CC 2017 has stopped working. A problem has caused the program to stop working correctly.  Windows will close the program and notify you if there is a solution available.

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    1 reply

    Participant
    December 27, 2016

    Log Name:      Application

    Source:        Application Error

    Date:          12/26/2016 6:34:32 PM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      DVLaptop

    Description:

    Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

    Faulting module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

    Exception code: 0xc0000095

    Fault offset: 0x0000000000008902

    Faulting process id: 0x52c8

    Faulting application start time: 0x01d25fe9b9c2013b

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

    Faulting module path: C:\windows\system32\LavasoftTcpService64.dll

    Report Id: f4d2a48e-444f-492c-ab7a-4b7c00ef0b18

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2016-12-27T02:34:32.694952100Z" />

        <EventRecordID>417469</EventRecordID>

        <Channel>Application</Channel>

        <Computer>DVLaptop</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Photoshop.exe</Data>

        <Data>18.0.1.29</Data>

        <Data>583e911d</Data>

        <Data>LavasoftTcpService64.dll</Data>

        <Data>2.3.4.7</Data>

        <Data>555dc671</Data>

        <Data>c0000095</Data>

        <Data>0000000000008902</Data>

        <Data>52c8</Data>

        <Data>01d25fe9b9c2013b</Data>

        <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe</Data>

        <Data>C:\windows\system32\LavasoftTcpService64.dll</Data>

        <Data>f4d2a48e-444f-492c-ab7a-4b7c00ef0b18</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>