Photoshop suddenly won't open.

Forum|Forum|4 years ago
October 8, 2021
5 replies
262 views

1. I was using Photoshop when it started acting slowly or differently.

2. Closed Photoshop

3. Reopened Photoshop but message popup said must reinstall or fix, can't remember what exactly.

4. Clicked popup button. Progress was stuck for a long time at 52% so I closed down that process.

5. Don't see creative cloud on my add/remove programs. No cc or adobe running in the processes.

What do I do to get back Photoshop?

Windows

This topic has been closed for replies.

Correct answer AxelMatt

In a first step I would reset the Photoshop preferences.

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

If this doesn't help I would suggest a complete and clean reinstallation.

Please follow the steps below:

backup all personal data, like templates, presets etc.
uninstall everything cc including preferences,  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app,  https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app,  https://www.adobe.com/creativecloud/desktop-app.html
use the desktop app to install your cc programs/trials
restore your personal data.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

What has been changed on your system since the error occur?

AxelMatt

Community Expert

To reset the the preferences you don't have to start Photoshop. You can do it by deleting the following folder:

Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

See also the Manually - section in the linked document

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

I

IntercostalAuthor

Inspiring

I can't do the first step because I can't open Photoshop. The only other thing I noticed system-wise since the error is that my Wacom middle mouse button suddenly stopped working in Blender at the same time as the Photoshop problem(very unusual). I didn't change anything on my system.

I'll have to go through the other steps in the morning because it's late here. Thanks.

AxelMatt

Correct answer

Community Expert

In a first step I would reset the Photoshop preferences.

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

If this doesn't help I would suggest a complete and clean reinstallation.

Please follow the steps below:

backup all personal data, like templates, presets etc.
uninstall everything cc including preferences,  https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app,  https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app,  https://www.adobe.com/creativecloud/desktop-app.html
use the desktop app to install your cc programs/trials
restore your personal data.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

What has been changed on your system since the error occur?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

I

IntercostalAuthor

Inspiring

#3 should read "Tried" ro reopen Photoshop. It never reopened.