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Participant
August 29, 2020
Question

Photoshop turns half-unresponsive

  • August 29, 2020
  • 2 replies
  • 1085 views

Haven´t changed anything else in the system, just updated Photoshop regularely. For some reason it suddenly started to "freeze" to some degree, as in, I can´t draw/scroll/zoom anymore but I can still e.g. save the file normally. I´d guess for some reason it stops redrawing? Happens with different files and I feel like it usually happens right after scrolling around on the image (with spacebar). As I said I can just save the image and reopen it and everything will be fine again, it´s just annoying.

Not sure if the debug.log is related actually, but this is all I got

[0829/180608.742:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0829/180608.742:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0829/180608.774:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0829/180653.897:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0829/180653.897:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842

 

Any ideas what could be the issue?

This topic has been closed for replies.

2 replies

Participant
September 29, 2020

yep, same here. I can't work anymore :

 

[0929/135349.001:INFO:CONSOLE(1)] "Long rAF frame-time", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%202020/Required/www-rich-tooltips/build/external.js (1)
[0929/135349.429:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135349.430:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/135349.712:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135349.712:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/135349.877:WARNING:angle_platform_impl.cc(52)] compileToBinary(230):
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0929/135351.488:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135351.488:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/135357.745:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135357.746:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/135531.089:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135531.089:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/140053.436:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/140053.436:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842

Participant
October 6, 2020

Hello,

 

So NOBODY from the Adobe team can actually help us with this issue ? Photoshop still freeze and I can´t draw/scroll/zoom. A huge pain in the *ss...

 

davescm
Community Expert
Community Expert
October 10, 2020

This forum is answered by volunteer Photoshop users. We do not work for Adobe.

You can raise bug reports at the link below , where they will be seen by Adobe staff.
https://feedback.photoshop.com/photoshop_family

 

Dave

Participant
September 9, 2020

Same problem, this is my debug.log

 

[0909/162523.468:INFO:CONSOLE(1)] "Long rAF frame-time", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%202020/Required/www-rich-tooltips/build/external.js (1)
[0909/162523.531:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/162523.532:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/163019.927:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/163019.928:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/163019.962:WARNING:angle_platform_impl.cc(52)] compileToBinary(230):
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0909/164143.006:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/164143.006:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/180339.463:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/180339.463:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/180341.577:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/180341.577:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/180343.760:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/180343.760:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/180344.080:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/180344.080:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842

Participant
September 15, 2020

Ditto:


[0914/172931.492:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0914/172931.492:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842