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Lallenuk
Participant
May 25, 2023
Question

Photoshop Unable to connect to Cloud Saves since version 23.5.4

  • May 25, 2023
  • 2 replies
  • 200 views

I've had a problem the last year where I'm unable to connect to cloud via the latest versions of photoshop.
I've had to go back to using 2022 version 23.5.4 in order to access cloud douments. 
I've been through all the usuall proccess of resolving.. as below.

 

  • Logged in and out of Creative Cloud
  • Updated all software
  • Removed photoshop, removed all the invalid registry entries, services and app data manually.
  • Removed everything with CC Cleaner tool.
  • Removed and restired Creative cloud and photoshop 3 times with CC Cleaner tool.



Ive been through the cloud document error troubleshooting page
https://helpx.adobe.com/photoshop/kb/cloud-document-error-troubleshooting.html
Nothing has worked. Ive even tried the newest beta and that has the same issue.

The symptoms are as follows.

 

  • Home page does not load
  • Open Cloud Documents button does nothing. 
  • Unable to save/load to cloud
  • Can acces Library files just fine
  • version 23.5.4 works fine, newer version do not.
  • Manualy downloading cloud saves from Creative Cloud online works fine when you select to open in photoshop.


Any ideas on what is going on here and how to fix this as I'd like to be able to use the newest version.

Windows Home 10 - 10.0.19045 Build 19045
Intel Core i7-7820HK
32Gb Ram
Geforce GTX 1080

 

This topic has been closed for replies.

2 replies

Lallenuk
LallenukAuthor
Participant
November 2, 2023

It's worth noting that cloud documnets are accesaible if I run the programme in adminstrator mode, but then I can no longer drag and drop files, which is problematic. 

Lallenuk
LallenukAuthor
Participant
November 2, 2023

I don't suppose anyone has got a solution to this?