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jamesd5709697
Participant
June 28, 2018
Answered

Photoshop unexpected end of file

  • June 28, 2018
  • 2 replies
  • 25187 views

My son has spent hours on his media project. When trying to open his work the following message now appears:- "cannot complete request as unexpected end of file encountered" Can anyone help? We are not very technical ! Thanks Andrea

    This topic has been closed for replies.
    Correct answer Norman Sanders

    The file is corrupted. You wrote that you are working on a Mac. If you have Time Machine in and running, you may be able to recover an earlier version of your work.

    If not, try to open the file in your Browser or other application. If that works, resave the file that appears. If not, your son may have had his first valuable lesson and begin again. In the future, he should save the file now and then while he is working on it, being sure to save it each time with a different name, such as: james_1, James_2, James_3, etc. That way, if the current file becomes corrupted, he has an earlier version to reach for.

    2 replies

    M
    MelissaLA88
    Participating Frequently
    June 28, 2018

    Oh no! That's a corrupted file and can happen for a variety of reasons I'm sorry this happened to you.

    Piggybacking on norman.sanders' comment... I have heard there are some PSD recovery utilities available, but you would need to do a web search as I have not used one myself.

    As suggested, Time Machine might be able to save you, if you have it set up.

    The answer marked as correct in this thread might be insightful to you: Corrupted File - Urgent Help Needed

      Sahil.Chawla
      Adobe Employee
      Sahil.Chawla
      Adobe Employee
      June 28, 2018

      Hi Jamesd,

      We're sorry to hear about the unexpected end of file error, could you please let us which exact version of Photoshop you're working on and which operating system are you using?

      Also, are the files saved locally or across a network?

      Regards,
      Sahil

      J
      jamesd5709697Author
      Participant
      June 28, 2018

      It is photoshop cc 2015 which we downloaded from adobe this week

      The file is saved on the mac and also on a memory stick

      Norman Sanders
      Norman SandersCorrect answer
      Legend
      June 28, 2018

      The file is corrupted. You wrote that you are working on a Mac. If you have Time Machine in and running, you may be able to recover an earlier version of your work.

      If not, try to open the file in your Browser or other application. If that works, resave the file that appears. If not, your son may have had his first valuable lesson and begin again. In the future, he should save the file now and then while he is working on it, being sure to save it each time with a different name, such as: james_1, James_2, James_3, etc. That way, if the current file becomes corrupted, he has an earlier version to reach for.

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