Photoshop unsable. Crashes doing the most simple tasks

Forum|Forum|5 years ago
January 18, 2021
2 replies
342 views

After doing the latest updates, photoshop is a pile of steaming crap. Doing the most simple things with the most basic photos incites a crash within 1-2 minutes. I cringe every time I change tools as I know it's coming. This is AFTER I updated my system to Windows 10 because photoshop would not longer work on Windows 7. Now I have the most unstable POS I pay for monthly.

System specs attached. There has to be a fix for this. So tired of garbage updates

Processor Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 3.10 GHz
Installed RAM 12.0 GB (11.9 GB usable)
Device ID B321ECB1-7CE7-40AC-AD34-28F18C511AB8
Product ID 00330-80000-00000-AA602
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Pro
Version 20H2
Installed on ‎12/‎30/‎2020
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0

This topic has been closed for replies.

Derek Cross

Community Expert

We invariably find that people who post things such as "Photoshop is a pile of garbage" (or worse!), turns out it's a system issue.

A

Anthony5FD9Author

Inspiring

Except it's not, been running photoshop on this system, for YEARS. No issues. Two updates ago, the app started crashing non-stop, then would not open at all. So Adobe makes me jump through 15 hoops to fix it nothing works. Finally, they make me update to Windows 10 pro as they also blame my system. Now the app will at least open, but crashes easily. So let me get this straight Derek since you are an "Adobe Community Professional". Let's say you have a car that runs perfect, you decided you are going to take the car in to the dealership for an ECU update they recommend, after the update. The SAME car with no changes except the update now runs poorly, gets bad milage, sets the check engine light. Using YOUR logic. It's not the update, it's the car. No wonder you are an Adobe Community Professional, you sound just like them. Their updates make the app unstable and crash and they continually point at your system which the app runs fine on 2 updates ago. Quality work sir... Bravo

D Fosse

Community Expert

Except the standards have changed in the meantime, and your old car no longer qualifies.

marliton

Community Expert

Hi. Have you tried resetting the preferences? https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

Marlon Ceballos

A

Anthony5FD9Author

Inspiring

Yes, I did that just now and re-opened the App. I literally tried to resize a photo, just a basic resize, and the app crashed. I reported the crash it says there is a fix by enabling graphics processor which is of course greyed out in my app. More Adobe BS

D Fosse

Community Expert

It's grayed out because your video card and driver don't meet the system requirements. It could also be a buggy driver (happens a lot), so try to update it.

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