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defaultipba1r09utht
Participant
August 23, 2021
Question

Photoshop update Version 22.5 issues

  • August 23, 2021
  • 5 replies
  • 2885 views

I am using Window 10 and my photoshop was working great until it automatically update last week to Ver 25.0. After the updare, the program ran extremely slow and cause my computer to freeze when I try to load a file. I have tired reboot my comp, uninstall and re-install photoshop 22.5 but the problem persist. Finally, I reinstall the previous version (22.4.3) and everything is back to normal. Anyone has the same issues as i have? Any suggestion?  Now I am so afraid to update it.

 

 

[ 25.0 edited to 22.5 for clarity by moderator]

 

    This topic has been closed for replies.

    5 replies

    Y
    YOUSRA32290915h34q
    Participant
    September 16, 2023

    I got the same issue, so I was looking for an answer. thought of installing an older version too. Guess since it worked for you I'll do the same

    Y
    YOUSRA32290915h34q
    Participant
    September 16, 2023

    my issue is the 25.0 update I just got the adobe CC, whenever I use photoshop, I notice how slow it it and causes my computer to freeze now I'm trying an older version. I have a surface pro Windows 10 with 4GB Ram processor Intel R Core TM m3-7Y30 CPU @ 1.00Ghz 1.61 Ghz, not compatible for W11 update cause of the CPU

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    September 16, 2023

    "4GB Ram processor Intel R Core TM m3-7Y30 CPU @ 1.00Ghz 1.61 Ghz"

    You really need to look at the recommended Photoshop system specs.

    https://helpx.adobe.com/ie/photoshop/system-requirements.html

    Photoshop requires a minimum of 8GB of RAM and a 2 GHz or faster processor, even with them specs I would find it difficult to run Photoshop doing complex work.

      T
      timothyh31621995
      Participant
      October 14, 2021

      I also have problems with the latest Photoshop update. Windows 10 error message "Could not complate your request because Photoshop was unable to communicate with Creative Cloud Desktop". Have not found resolution yet.

      J
      J453
      Legend
      October 14, 2021

      This is a totally different problem. Try restarting the computer to relaunch all the CC Desktop processes.

       

      See: https://community.adobe.com/t5/photoshop-ecosystem-discussions/cannot-open-photoshop-2021/td-p/12435189 

      D
      defaultipba1r09uthtAuthor
      Participant
      August 23, 2021

      Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
      I have 512 gig SSD hard drive (drive C) with about 100g of free space. 32 gig RAM.

      600 gig scratch disk on my 2nf ide hard drive

      Intel HD4600 graphic with 1gig of RAM.

      I know that my comp is not optimized for graphic however, everything was runing great until Photoshop ver 25.00 update. What is it in 25.0 that cause that 90% lagging and froze my comp - Thank you very much for your help.

       

       

        D
        defaultipba1r09uthtAuthor
        Participant
        August 23, 2021

        Yes - i got the version mixed up - the ver 22.5 that messed up my entire set up. So i downgrade it back to 22.4.3 and it works fine.

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        August 23, 2021

        "Intel HD4600 graphic with 1gig of RAM."

         

        That is the most likely issue. That integrated GPU does not support the current requirements for DirectX 12 and does not have the required VRAM . As such the graphics routines, which are being rewritten, will not use the GPU

         

        Dave

          davescm
          Community Expert
          davescmCommunity Expert
          Community Expert
          August 23, 2021

          Assuming you mean v 22.5 did you reset preferences?

          Preferences contain more than the user set preferences nad are saved every time Photoshop closes, so can become corrupt. They are not automatically rewritten on an update and any corruption can cause issues in the new update which may not have shown prior to the update.

          Secondly, does your computer meet the specification for the update, in particular the GPU?  That means a GPU with Direct X 12 support in Windows / Metal supot in Mac and a minimum of 2GB of Video RAM (preferably 4GB). The graphics functions at the core of Photoshop are being re-written to use Metal and Direct X rather than the deprecated OpenGL/CL. This can also lead to issues which may not have appeared in previous versions. If your computer does meet the specifications, make sure that the GPU drivers are up to date.

          https://helpx.adobe.com/photoshop/system-requirements.html

           

           

          Dave

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          August 23, 2021

          You need to give a lot more details about your setup:

          Available HD space, RAM, Graphics Card(s), VRAM, Scratch Disk location and space. 

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