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Known Participant
May 20, 2023
Question

Photoshop Uses Up All Memory, How to Submit a Report?

  • May 20, 2023
  • 11 replies
  • 1694 views

So as of recently Photoshop has been unusable on my otherwise fairly powerful MSI laptop (12th Gen Intel(R) Core(TM) i7-12700H 2.70 GHz, 32 GB of RAM, Windows 10 OS). Whenever I open it, everything drastically lags. It doesn't matter what I open, how many files or how large. It just struggles.

 

As evident from the screenshot below, I'm using the 2022 Photoshop and it seems to produce a lot of processes which I do not understand. I cannot find a way to submit directly a report to Adobe, this is why I'm writing this here.

 

I also have activated a script that deletes extra data in files at close, as months ago at some point PS started to produce huge files with lots of metadata. I don't know if it matters.


Any suggestions on what to do since support doesn't seem to exist?

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11 replies

CShubert
Community Manager
Community Manager
May 22, 2023

Hi @mmiummiu curious if this solves this for you.

 

Go to Preferences > Technology Previews... and enable “Older GPU mode (pre 2016)” - Restart Photoshop. Does the problem persist?

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.