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Participating Frequently
July 10, 2020
Question

Photoshop v.21.2 crashes when trying to open a file

  • July 10, 2020
  • 1 reply
  • 265 views

When I try to open Photoshop 21.2, it throws up a message that says, "Eve 2 layout parsing error."  Then it says, "An unrecoverable problem has occurred.  Photoshop will now exit."  I've had to use a 2019 version of Photoshop.

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1 reply

Sahil.Chawla
Adobe Employee
Adobe Employee
July 10, 2020

Hi there,

Sorry to hear about Photoshop crashing due to layer parsing error. Could you please try the steps mentioned here and let us know if it helps? https://helpx.adobe.com/in/photoshop/kb/error-invalid-jpeg-marker-displays.html

Regards,
Sahil

Participating Frequently
July 11, 2020

I'm not trying to open an image.  I'm simply trying to start Photoshop 21.2.  It crashes.  There's a bug, and it needs to be fixed.