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Jeff Van Syckle
Participating Frequently
December 17, 2021
Question

Photoshop v 23.x stops responding

  • December 17, 2021
  • 2 replies
  • 183 views

I guess I'm having similar problems to others here. When I installed Photoshop v 23.1, it stopped responding as soon as I tried to do anything with a loaded image. I'm using a MacBook Pro, so I get a "spinning beachball" that won't stop and I have to force quit. Reinstalling the latest release of version 22.5.4 works just fine. Here are my specs:

MacBook Pro 16", 2019. 

2.3 GHz 8-Core Intel Core i9

32 GB 2667 MHz DDR4

AMD Radeon Pro 5500M 8 GB

Intel UHD Graphics 630 1536 MB

macOS Monterey 12.0.1

I've uninstalled and reinstalled but nothing seems to work. Completely unable to use new version of Photoshop.

 

Thanks for any assistance.

 

This topic has been closed for replies.

2 replies

Legend
December 17, 2021

Let's first make sure we're at a known state:

If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

Participant
December 17, 2021

same here all the sudden stopped. I can now not do any work at work and Id ont know what to tell my boss..