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Participant
December 5, 2019
Answered

Photoshop v21.0.1 Crashes when selecting the fonts menu on macOS Mojave

  • December 5, 2019
  • 1 reply
  • 562 views

Photoshop v21.0.1 with MacBook bro 2017, macOS Mojave

It's crashing every time I try to open the fonts menu!

Is that common and is there anything I can do from my side?

It's a nightmare for me, need your advice

 

 

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Correct answer nikunj.m

Hi there,

 

We are sorry about the issue you are facing with Photoshop 2020.

 

You can try adding Photoshop to the Accessibility list for macOS by going to the System Preferences for your Mac, then Security and Privacy and the select the Privacy tab. 

 

The issue may be due to corrupt fonts on the system which are causing Photoshop to crash. You can check the below mentioned link for relevant troubleshooting steps.

https://helpx.adobe.com/in/photoshop/kb/troubleshoot-fonts-photoshop.html

 

Regards,

Nikunj

1 reply

nikunj.m
nikunj.mCorrect answer
Legend
December 5, 2019

Hi there,

 

We are sorry about the issue you are facing with Photoshop 2020.

 

You can try adding Photoshop to the Accessibility list for macOS by going to the System Preferences for your Mac, then Security and Privacy and the select the Privacy tab. 

 

The issue may be due to corrupt fonts on the system which are causing Photoshop to crash. You can check the below mentioned link for relevant troubleshooting steps.

https://helpx.adobe.com/in/photoshop/kb/troubleshoot-fonts-photoshop.html

 

Regards,

Nikunj

Participant
December 5, 2019

Thanks, Nikunj soo much

 

based on the help article, I removed all fonts with warnings and it works well now

 

You saved me :))

nikunj.m
Legend
December 5, 2019

I am glad that worked. Please feel free to reach out in case you need any further assistance.