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A
Alex.robles
Participating Frequently
May 28, 2020
Answered

Photoshop v21.1.3 Problem with replace color on macOS

  • May 28, 2020
  • 3 replies
  • 1568 views

Hi there, I wish like to know if some body have the same problem... when I working normaly with photoshop, I´m use replace color and the program freezes, without save the file, just force quit. I´m attaching the caracteristics of my computer.

 

Plase help me to know what can I do!

 

AR

 

 

{Thread title edited by moderator}

This topic has been closed for replies.
Correct answer jane-e

 

 

Hi

Try one of these workarounds before you try resetting Preferences. It sounds like it's part of the known bug the engineers are working on.
  • Disable Rulers (CMD+R on Mac, Ctrl+R on Win)
    or
  • Move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.

~ Jane

3 replies

A
Alex.roblesAuthor
Participating Frequently
June 7, 2020

Hello! Today once again I have the same problem with Photoshop, I was thinking that this error was fixed, but I am frustrated ... I have never had problems with Photoshop before, and now, when I have paid every month to be a member of adobe creative cloud. I am wondering if I was working on a proven photoshop, because I am worried about my future jobs and all the time I will lose in the photoshop crash. Definitely fix this, or don't charge it until you have it ready.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
June 7, 2020

"Definitely fix this, or don't charge it until you have it ready."

 

Hi Alejandro

We are users just like you and cannot fix it. Adobe is aware of this and is working on a fix. In the meanwhile, use one of these workarounds as mentioned earlier in this thread:

  • Disable Rulers (CMD+R on Mac, Ctrl+R on Win)
    or
  • Move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.
    or
  • Use Adjustment layers

 

~ Jane

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
May 29, 2020

 

 

Hi

Try one of these workarounds before you try resetting Preferences. It sounds like it's part of the known bug the engineers are working on.
  • Disable Rulers (CMD+R on Mac, Ctrl+R on Win)
    or
  • Move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.

~ Jane

G
georget78832353
Participant
May 29, 2020

Hi Jane.

Comd R worked, the Hue/Saturation sliders now work and don't freeze CS.

But why have they started doing that just recently?

Many thanks

George

nikunj.m
nikunj.m
Legend
May 29, 2020

Hi George,

We are glad that disabling Rulers by using CMD+R helped you out. We recently logged a bug for Photoshop version 21.1.3, where Mac users have reported that the application is freezing while applying adjustments like Hue/Saturation.

We have been able to reproduce the issue and our product team is investigating it further. 

 

We are sorry about the trouble and thanks for your patience!

Regards,

Nikunj

nikunj.m
nikunj.m
Legend
May 29, 2020

Hi there,

 

We are sorry about the experience with Photoshop. Would you mind sharing the macOS version you are using on the computer? Since when are you facing this issue?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards, 

Nikunj

 

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