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A
alessioe96007182
Participant
August 1, 2022
Question

Photoshop v23.4.2 crash in windows 10 with Clone Stamp and healing brush tool

  • August 1, 2022
  • 4 replies
  • 476 views

Hi, the release v23.4.2 of Phothosp keep crushing when use the Clone stamp and Healing brush.

Windows 10 Pro

Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz 3.20 GHz

Ram 16 Gb

NVIDEA GeForce GT 710

 

Does anyone else have the same problem?

 

Thank you!

    This topic has been closed for replies.

    4 replies

    michall100
    michall100
    Participant
    August 19, 2022

    I have the same problem with Photoshop 23.4.2. Working with MacOS Monterey, version 12.0.1

    Whenever I need to use the Clone Stamp tool - I downgrade and use the 21.2.6 Photoshop.

    A
    Artem1984
    Participant
    August 11, 2022

    after last update of PS every time than trying to use clone stamp get this error

    D
    defaulthuldjkbe1xj1
    Participant
    August 10, 2022

    I'm having the same issue! Can't use the healing or clone tools without PS crashing EVERY TIME as soon as I click on the image.

     

    I've attached my system info to this reply.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 1, 2022

    Hi there,

     

    Thanks for reaching out. We're sorry for the trouble with Photoshop. We're here to help.

    Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us?

    Has this happened since a recent update of the operating system, graphics drivers, or Photoshop?

    Have you tried any troubleshooting steps?

     

    Go to the location of the preference folder mentioned below and rename it to backup. 

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
    • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2022 > Rename > Adobe Photoshop 2022. old)

     

    This will give a fresh start to Photoshop as a fresh install.

    If Photoshop still crashes, please open Event Viewer from Windows Search.

    • Go to Windows Logs > Application Logs & look for Error & Warning logs.
    • Share the log related to Photoshop's crash instance with us.

     

    We hope to hear from you soon.

    Thanks!
    Sameer K

    D
    defaulthuldjkbe1xj1
    Participant
    September 6, 2022

    Can Sameer K. (or anyone from Adobe) please help address this issue?

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 7, 2022

    Hi there,

     

    Thanks for reaching out.

    I've checked the system info you have shared before, and you are working on macOS. Have you updated Photoshop to v23.5 yet?

     

    Please update Photoshop from the Creative Cloud desktop app to the latest version and try this.

    • Go to Preferences > Performance > under 'Use Graphics Processor.' > Advcanced Settings > Uncheck 'Use OpenCL'
    • Restart Photoshop.

     

    Let me know how it goes,

    Thanks!
    Sameer K

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