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C
colleen5FEB
Inspiring
September 20, 2021
Answered

Photoshop will not connect to the cloud.

  • September 20, 2021
  • 3 replies
  • 2476 views

Photoshop will not connect to the cloud. My creative cloud is working. I restarted my computer. I logged in and logged out of creative cloud. Uninstalled and reinstalled Photoshop. Still working off line, but I need access to my documents! Also I have installed the latest update, still not working.

This topic has been closed for replies.
Correct answer colleen5FEB

Take it back. Creative Cloud not working again.

 


There was an update to Creative Suite/Photoshop today and I can access my documents again! Thank goodness!!!

3 replies

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
September 21, 2021

Hi, in case other users find this thread, one can  refer to https://status.adobe.com/ to check what's up and running.

    J
    J453
    Legend
    September 21, 2021

    Can you please run and submit logs using the log collector tool? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html This will help engineering figure this out.

    C
    colleen5FEBAuthor
    Inspiring
    September 21, 2021

    Done

      C
      colleen5FEBAuthorCorrect answer
      Inspiring
      September 23, 2021

      Take it back. Creative Cloud not working again.

       


      There was an update to Creative Suite/Photoshop today and I can access my documents again! Thank goodness!!!

        melissapiccone
        Community Expert
        melissapicconeCommunity Expert
        Community Expert
        September 20, 2021

        Have you updated your Creative Cloud app? This seems to be a common complaint today - I wonder if the Adobe servers are having issues.

        Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
          C
          colleen5FEBAuthor
          Inspiring
          September 20, 2021

          Everything has been updated. I can open my documents on the creative cloud "my work" page but cannot open them in any of the apps. Everything seems to be working on my Ipad. If I create a document on my Ipad it shows up in creative cloud on my desktop, so I know it's loading, just can't access anything in Photoshop (desktop) or Illustrator, etc.

           

          J
          J453
          Legend
          September 20, 2021

          Hmm I am not able to repro from PS 22.5.1 on macOS 10.15.x. Are you still having trouble? Have you tried restarting your router?

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