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Participant
September 21, 2020
Question

Photoshop won't let me login

  • September 21, 2020
  • 2 replies
  • 985 views

My desktop photoshop app continues to say "Confirm sign-up" with a pop-up but won't allow me to get any further than that. The pop-up continues to come up even though I click the "sign-in" button. HELP!!!!

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2 replies

Participant
July 22, 2022

Was there a resolution to this? Mine is doing the same thing. It is attempting to have me register with a different email, wont allow me to sign out of bad email and shuts down if i attempt to close the trial box

 

Jumpenjax
Community Expert
Community Expert
July 24, 2022

You tried rebooting the computer?

You are connect to Wi-Fi or internet?

Have you tried to uninstall photoshop and reinstall?

These are my thoughts.

Lee- Graphic Designer, Print Specialist, Photographer
Sahil.Chawla
Adobe Employee
Adobe Employee
September 21, 2020

Hi there,

Sorry to hear about this, which version of Photoshop and the Operating system are you working with?

Please make sure that the Creative Cloud app is running in the background.

Regards,
Sahil