Photoshop won't let me login

Forum|Forum|5 years ago
September 21, 2020
2 replies
985 views

My desktop photoshop app continues to say "Confirm sign-up" with a pop-up but won't allow me to get any further than that. The pop-up continues to come up even though I click the "sign-in" button. HELP!!!!

Problem or error

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D

Danielle25354155thav

Participant

Was there a resolution to this? Mine is doing the same thing. It is attempting to have me register with a different email, wont allow me to sign out of bad email and shuts down if i attempt to close the trial box

Jumpenjax

Community Expert

You tried rebooting the computer?

You are connect to Wi-Fi or internet?

Have you tried to uninstall photoshop and reinstall?

These are my thoughts.

Lee- Graphic Designer, Print Specialist, Photographer

Sahil.Chawla

Adobe Employee

Hi there,

Sorry to hear about this, which version of Photoshop and the Operating system are you working with?

Please make sure that the Creative Cloud app is running in the background.

Regards,
Sahil

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