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claralamott
claralamott
Participant
March 8, 2018
Answered

Photoshop won't open

  • March 8, 2018
  • 3 replies
  • 867 views

Photoshop won't open because it says my scratch disk is full. I tried doing the command+option (I am on a mac) but both my two disks were full. I just downloaded photoshop an hour ago, so I have a Macintosh HD disk and a Startup disk but they both won't work. I can't open photoshop, what do I do? Photoshop was one of the main apps I was looking forward to when I bought CC. Please, please help me!

This topic has been closed for replies.
Correct answer Abambo

You need some free disk space! Scratch disk is temporary space used by Photoshop and is primordial. Get more free disk space and Ps will start.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 8, 2018

Photoshop system requirements

How much empty hard disk space is available?

Nancy

Nancy O'Shea— Product User & Community Expert
claralamott
claralamottAuthor
Participant
March 9, 2018

Thank you, I ended up using my Mac disk and just had to delete some photos, apps and music but it worked out. Thank you anyways though!

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
March 8, 2018

You need some free disk space! Scratch disk is temporary space used by Photoshop and is primordial. Get more free disk space and Ps will start.

ABAMBO | Hard- and Software Engineer | Photographer
claralamott
claralamottAuthor
Participant
March 9, 2018

Thank you so much! What I did was deleted some photos and music and some apps off of my mac which cleared space on my Mac disk!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 9, 2018

As a general advice, you should always allow for free disk space on your system. The computer performs better if he does not need to shuffle data around to create some connected space as needed.

SSDs have improved that situation, but with a SSD there are other problems that require you to keep some free space.

ABAMBO | Hard- and Software Engineer | Photographer
claralamott
claralamottAuthor
Participant
March 8, 2018

By the way the message is "Could not initialize Photoshop because the scratch disks are full."

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