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Participant
January 7, 2020
Answered

Photoshop won't open

  • January 7, 2020
  • 3 replies
  • 882 views

This is my first time using it since 2019 and i just updated it and it wont let me get back on, it says i still own it . but wont let me open it without it saying i dont have an account

 

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Correct answer davescm

Can you open the CC desktop app and sign into your account from there. Then try opening Photoshop

Dave

3 replies

Participant
October 16, 2023

help me 

Sahil.Chawla
Adobe Employee
Adobe Employee
January 7, 2020

Hi there,

As suggested by Dave please try opening the Creative Cloud Desktop Aplication and sign in using your Adobe ID, then open Photoshop through the CC app and let us know if it helps.

Regards,
Sahil

davescm
Community Expert
davescmCommunity ExpertCorrect answer
Community Expert
January 7, 2020

Can you open the CC desktop app and sign into your account from there. Then try opening Photoshop

Dave