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bruceb76700895
Inspiring
January 28, 2024
Answered

Photoshop won't open

  • January 28, 2024
  • 2 replies
  • 696 views

Of a sudden photoshop would not open, although I can access Bridge and ACR.  So I first reloaded the Adobe CC app, nothing changed.  I went back to the recovery and reloaded the system for 2 days ago.  Not Pshop starts to open but then I get "unrecoverable error, pshop will exit."

 

Help!

    This topic has been closed for replies.
    Correct answer Derek Cross

    Which OS version do you have and how much RAM and spare hard disk capacity do you have on your system?

    I suggest you uninstall Photoshop using the uninstaller (see screen shot) and then reinstall Photoshop again.

    (Please don't post personal contact information on this public forum.)

     

    2 replies

    yanqujohnson
    yanqujohnson
    Participant
    August 10, 2024

    I have updated the new PS 2024, however it can't be lauched, plese advise. thank you

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    January 28, 2024

    The first thing to try is resetting the Photoshop preferences back to the factory desfaults to see if that sorts out the issue.

    1) Close Photoshop
    2) Double click on the Photoshop icon to launch it
    3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
    4) When a dialogue appears, asking you “Delete the Photoshop Preference Files?” Click Yes.
    If you don't see the question repeat the procedure again

    B
    bruceb76700895Author
    Inspiring
    January 28, 2024

    Thank you, but all I get is "an unrecoverable error has occurred." I
    downloaded the last update, which mentioned Macs. Any problem there?

    --
    Bruce Bartrug
    Nobleboro, Maine, USA

     

     

    [personal information removed by moderator}

     

     

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    Derek Cross
    Community Expert
    Derek CrossCommunity ExpertCorrect answer
    Community Expert
    January 28, 2024

    Which OS version do you have and how much RAM and spare hard disk capacity do you have on your system?

    I suggest you uninstall Photoshop using the uninstaller (see screen shot) and then reinstall Photoshop again.

    (Please don't post personal contact information on this public forum.)

     

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