Skip to main content
E
Emilie5FD7
Participant
August 1, 2021
Answered

Photoshop won't open on Mac

  • August 1, 2021
  • 3 replies
  • 1969 views

Hi,

Photoshop 2021 won't open anymore on my Mac (MacOs Big Sur 11.4). When trying to launch it from the dock, the logo only bounces but nothing else ever happens.

Has someone any idea of what to do to make it work again?

Thanks!

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

You can also try signing out and back in to your Creative Cloud desktop app, previous posts have shown this to work with older OSes like Big Sur.

3 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
January 25, 2023

You can also try signing out and back in to your Creative Cloud desktop app, previous posts have shown this to work with older OSes like Big Sur.

    M
    Mike at CLB, Inc.
    Participant
    January 26, 2023

    Sometimes it's the simpliest solution that works (Occam's Razorish). After turning off iMac, going for a walk and getting your reply (and others not so simple), I signed out of Creative Cloud and signed back in and, voilà, like magic Photoshop's back! Sincerely, Thanx!

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      January 26, 2023

      glad it's solved.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      January 25, 2023

       

      @Emilie5FD7 wrote:

      When trying to launch it from the dock...

       

      Can you launch Photoshop 2021 from Applications or the Creative Cloud app? If you can the issue is with the Alias in your Dock. If not, it's the application itself.

       

      Jane

       

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        August 1, 2021

        reset your preferences, https://helpx.adobe.com/photoshop/using/preferences.html

        M
        Mike at CLB, Inc.
        Participant
        January 25, 2023

        I went to this link above. But how do I make this 'fix' if Photoshop won't open to get to preferences, because only a pop-up window comes up that says, "This application Adobe Photoshop 2021.app is not open anymore."? And why now in my Trash is a 'Recovered Files' folder with  "Adobe Photoshop 2021" folder in it, yet nothing inside that folder to open?

        TheDigitalDog
        TheDigitalDog
        Inspiring
        January 25, 2023

        To manually delete Photoshop preferences:
        Quit Photoshop.
        Navigate to Photoshop's Preferences folder:
        macOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
        Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
        **Note:The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.
        Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings



        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices