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PinpointMusic12
Participating Frequently
April 20, 2012
質問

Photoshop won't open or create new documents, works breifly after full windows restart.

  • April 20, 2012
  • 返信数 23.
  • 49784 ビュー

Hi everyone,

I am having an issues with photoshop becoming unresponsive. After about 10 minutes Photoshop will not open or create a document.

I've spent hours trying to fix this with no results. I've spent time on Nvidia's forums and tried downgrading the driver back to 275.33 with the same results. I've disabled opengl in photoshop with the same results. This error occurs on both CS5 and CS6 versions of photoshop. I've tried reinstalling photoshop (not removing and reinstalling, just reinstalling).

I can't tell if it's a photoshop issue or a Nvidia issue. I've read countless threads on this forum and can't find any help. Please help.

I've made this video to show you the issues. Thank you for your help

Video of issue - http://screencast.com/t/kG1YgmQ7 

Windows 7 x64

Nvidia GTX 275 v296.10

12gb DD3 Ram

Adobe Photoshop CS5/CS6

      このトピックへの返信は締め切られました。

      返信数 23

      C
      CaptMytre
      Participating Frequently
      October 29, 2015

      Guys, this was solved in another thread:

      Re: Can't Create/Open new File - Photoshop CC

      Open up photoshop when it's bugged out, and hit Ctrl + Pause(Break)  (it's normally next to Print Screen).

        J
        JasonElkin
        Participant
        October 19, 2015

        I'm having this problem too. When will Adobe fix this?

        A
        AshElizMoore
        Participant
        September 18, 2015

        I am ALSO having this problem.

        H
        henrikbakken
        Participant
        June 2, 2015

        Sigh - just adding me as one struggling with this. Have browsed the forums, see quite a few similar cases, but no brilliant solution to "fix-em-all".

        In my end;

        • Win 8.1 (Norwegian regional settings, English OS language, "English (international)" as CreativeCloud-app language).
        • nVidia GeForce GTX 650 Ti BOOST <-- nVidia seems to be the tricky point/common denominator to the problem. Just updated to the latest nVidia drivers (353.06)
        • i7-4770K, 32 GB, SSD/enough free space, well-running system, usually runs for weeks before boot.
        • two monitors, both calibrated w/Spyder 3

        I do not use bridge to open files in PS (mentioned as a possible cause), have tried every possible combination of settings on GPU (disabling alltogether, playing with individual settings), can close browsers (Flash) etc. - but nothing (but a reboot) seems to resolve this issue.

        The issue is as many others seem to have; File > New opens dialog, but no window/tab opens. File > Open - same thing; dialog shows, but no file opens.

        (I cannot do Transform to see that UI as some other users have seen)

        Sometimes, I get to create/open documents, but things react strangely;

        * moving layers sometimes misses

        * merging layers won't work

        * saving can be blocked

        Does not seem to help to close all other apps than Photoshop.

        Does not happen in other CC apps

        ...and is super-annoying

        Any hints of good steps to debug?

        Are there logs from Photoshop I could peek into?

        Other tools that could help me pinpoint what is causing this?

        Best regards,

        Henrik

        M
        maratj
        Participant
        December 1, 2014

        Hey! anybody solved this issue ?

        a ia use - Win7 64bit Proff.

        M
        maratj
        Participant
        December 2, 2014

        very interesting, but after updating .NET to ver.  4.5.2

        this issue solved.

        Coincidence ?

        A
        azbo22
        Participant
        September 24, 2014

        Hi Noel,

        Thanks for the helpful tips, I will try those soon. I am aware that I bought a PC and I have to maintain it. That is why I'm posting in this thread. I have spent hours and hours and hours trying to solve this problem. Followed every tip in every thread I have found about this issue. I am sure tommasso is just getting frustrated because he has gone through the same.

        While it may be my responsibility to make sure I'm not using incompatible software together, I believe it's Adobe and Nvidia's responsibility to make sure one of the most common (expensive) applications work with one of the most common (expensive) brands of video cards. Alternatively, at least try to be helpful trying to solve the problem. All I have gotten so far was a finger pointing competition.While not everyone with an Nvidia card has this issue, he is certainly not the only one.

        I am fairly sure it has something to do with their drivers and Photoshop. Here's why:

        I wiped everything on my drive and re-installed windows.

        Installed Photoshop and nothing else. (not even motherboard drivers)

        It worked fine for an entire day.

        I then installed Nvidia drivers and nothing else.

        Photoshop immediately had the issue.

        Fresh install means no malware, no other third party programs. I am also fairly sure windows is not causing the issue because it was working fine before I installed the drivers. (I will still try the shell extensions and autoruns programs though)

        To DK,


        Thank you for the response.

        I am not sure about tomasso but, I used a fresh install of windows so no other programs / malware was installed at the time. I will try a fresh install again with 332.21 though.

        A
        azbo22
        Participant
        September 24, 2014

        Update / Question:

        I installed the 332.21 driver and it worked for about 5 minutes.

        I did a clean install of windows (8.1) without drivers installed but this time Photoshop did not create or open files.

        I was messing around with autoruns when I decided to see what would happen if I ended explorer.exe.

        I ended the process in task manager and what do you know, it worked.

        I Started up explorer.exe again and the issue re-appeared.

        So my question is, could it be another process in explorer causing the issue, or is it the explorer.exe process itself the root of the problem?

        Noel Carboni
        Noel Carboni
        Legend
        September 24, 2014

        The File - Open dialogs are hosted by Explorer, so yes, there could be some coupling.  However Explorer normally works just fine (I have Windows 8.1).

        On a wild hunch, try changing this setting in the Windows Folder Options panel, then logging off then on again...

        -Noel

        T
        Tommasso
        Participating Frequently
        September 22, 2014

        OK, so i recently started having the same problem on my home PC running windows 8.1 x64.

        Im using an:

        • ASUS Rampage IV extreme motherboard
        • 32gb of corsair dominator platinum ram
        • 3970X CPU (not overclocked at all)
        • dual Titans in SLI using the latest driver (at the time of posting it's 344.11)

        As most people here, after a restart or logging out and back in it works again for around 15 minutes before  the bug returns. I've contacted Nvidia about the issue and i gave them a bunch of log files regarding what processes were running to see if they could identify the issue. After a bunch of messing around installing beta drivers and  older driver versions to see if that fixed anything, they concluded that the driver was working correctly and it must be an issue with photoshop.

        I've tried all the solutions posted here and in these threads:

        but none seem to work. Adobe have mentioned that they haven't been able to reproduce the issue and I understand that this makes fixing the issue rather difficult, but it is apparent that there are quite a number of people that are having this issue and it has been around for over 3 years now. No real conclusive help has been offered by either Nvidia or Adobe and I'm starting to lose all faith. It might be time to whack on a copy of GIMP and forget all this nonsense.

        Here's a copy of my conversation with the nvidia support for those who are interested:

        I would very much appreciate any help with this issue and to put it in the past once and for all.

        Thanks

        Tom

        pmsherman42
        pmsherman42
        Participating Frequently
        September 22, 2014

        I have the same board. Both at home and at work. The work computer with the Quadro 5000 doesn't have this issue. The home computer with the Nvidia 770GTX has the issue. They both have 64GB DDR3 and both use Samsung 840 EVO Boot Drives.

        T
        Tommasso
        Participating Frequently
        September 22, 2014

        Yeah I'm almost certain its the Nvidia drivers but they don't seem to want to help at all. I really need this issue resolved as soon as possible.

        T
        Thisara Kadupitiya
        Participant
        August 3, 2014

        I Have same problem NOW How to fix it ???

        S
        ShaunM
        Participant
        October 13, 2013

        Hey I have recently started having tis probelm with my version of Cs2
        and im on a Laptop so i cant fix the keybored and mouse like others have.I have a AMD Vision A6
        quad Core AMD radeon graphics card on windows 7 (im a compleste and utter computer nood sorry guys) - its been working fine for ages, but in the last week just wont load stuff up

        A
        Aux
        Participant
        April 26, 2014

        Sorry for opening this again. I started having this problem out of nowhere a week ago. I tried everything in this thread and in many other threads regarding this issue (on other forums), and nothing completely solved it. However, I kind of confimred that it's related to OS permissions/users, at least in my case. The Windows permission could have changed suddenly after one of those overnight Windows Updates that might have happened recently.

        Here are more details in point form:

        - I have Windows 7 Ultimate 64bit with SP1 and the latest updates installed, i7 3.4ghz,  16GB, NVidia GForce GTX 560 Ti, dual monitors.

        - I'm using CS2, but after the issue started happening I downloaded CC trial to see if it will solve my issue, but it was showing exactly the same issue, which tells me that it probably spans all version from CS2 to CC. 
        - The issue happens after running Photoshop for a while (sometimes 5 mins). I can't create/open/save files. The open and create dialogs show up but when I press the OK or Save the dialog closes but nothing happens. Also when applying a transform (CTRL+T) I see the transform box and the small square handles but I can't move them.

        Here is the interesting part, after the issue started happening I tried creating a new admin-user, now everytime the issue happens on my main user, I switch to the new user, and it works there. However, after a while, the new user shows the same symptoms too.
        Restarting, solves the problem, and I continue working on the main user until this happens again (I'm not running anything else after restarting), then I switch to the new user and work for a little bit more, then it happens again, after which I do another restart and so on.

        I'm a programmer myself, and from reading all the reported issues and how people solved them (keyboard, default printer, creating new user, etc) it seems to me that the issue is the same but could be caused by different things causing the same kind of centeral point of failure to trigger.

        Regardless of how many people get this to happen, and whether it's rare or not , it's an obvious fact that it is happening and has been happening for a while for some people (again doesn't matter how many). It might not be a direct bug in PS, and could be OS related issue, but my guess is that it's something that could be easily fixed/changed inside PS to avoid the problem, or at least Adobe could give a more clear answer on how to solve it on the user side.

        Thanks


          

        A
        Aux
        Participant
        April 30, 2014

        Just bumping this up. I still need a solution or a work around, I'm restarting Windows every 20 minutes or so now, and it's getting really annoying. Is there some permission thing I need to disable in Windows? anyone from the PS programming team could answer here?  

        I gave a detailed description of the problem above. Should I open a new thread for it? 

        P
        PinpointMusic12作成者
        Participating Frequently
        June 3, 2013

        So I sloved this issue about 6 months ago for myself (although it's clear this thread has gotten a bit off the OP issue). For me it was one of the most bizzare fixes I have ever got to work, and also the simplest. I had to replace my Logitech Keyboard. There must have been something conflicting between the keyboard and the Nvidia GPU.

        Anyway I completly reformated my system, fresh installed CS6 and was still having the issue. At that point I knew it was hardware. And after months of replacing just about everything the last thing I replaced with the keyboard and that fixed it.

        So weird I know but try it.

        M
        mitchmizerie
        Participant
        June 3, 2013

        I am glad my fix worked for you OP. Sorry I never really got back with you about models of keyboards...I must have missed that post completely.

        As long as Adobe has added this to their troubleshooting documentation then we have helped solve a very troubling error.

        I have used all sorts of wired keyboards with my computer since I first figured this out and everything has been great. I have not attempted using my old wireless setup again, but if I did I am pretty sure the issue would return.

        If you have this issue plug in a wired keyboard and mouse, reboot your system and try again. If you have done that and are still having problems then feel free to post.

        F
        Francesco7878
        Participating Frequently
        October 2, 2013

        I solved the problem. It was the keyboard.

        unplugging the keyboard everything works very well.

        That's incredible.

        thanks to you.

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