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PinpointMusic12
Participating Frequently
April 20, 2012
Question

Photoshop won't open or create new documents, works breifly after full windows restart.

  • April 20, 2012
  • 23 replies
  • 49784 views

Hi everyone,

I am having an issues with photoshop becoming unresponsive. After about 10 minutes Photoshop will not open or create a document.

I've spent hours trying to fix this with no results. I've spent time on Nvidia's forums and tried downgrading the driver back to 275.33 with the same results. I've disabled opengl in photoshop with the same results. This error occurs on both CS5 and CS6 versions of photoshop. I've tried reinstalling photoshop (not removing and reinstalling, just reinstalling).

I can't tell if it's a photoshop issue or a Nvidia issue. I've read countless threads on this forum and can't find any help. Please help.

I've made this video to show you the issues. Thank you for your help

Video of issue - http://screencast.com/t/kG1YgmQ7 

Windows 7 x64

Nvidia GTX 275 v296.10

12gb DD3 Ram

Adobe Photoshop CS5/CS6

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      23 replies

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      PinpointMusic12Author
      Participating Frequently
      April 20, 2012

      Thank you to all the posters. I reall, really, really, need to avoid reinstalling Windows. It will be a full day lost for me at least.

      I'm starting to think it's a Flash issue. The only way I can perdictibly recreate the problem is to go on the internet and start running flash applications. At some point, often not right away, the problem will occur. Anyone give any traction to this idea?

      Chris Cox
      Chris Cox
      Legend
      April 21, 2012

      It is possible, we have seen Flash running in a browser cause problems with certain keyboard events before.

      But I haven't seen it interfere this much!

      Try going to Adobe.com and getting the latest Flash Player, to see if that helps.

      Chris Cox
      Chris Cox
      Legend
      April 20, 2012

      That's not just a GPU problem - that's something at the OS level.

      A GPU problem wouldn't prevent the menu from working or the new document dialog from showing up.

      Even drawing documents on another display wouldn't cause the menu and dialog to behave as you showed.

      The menu: something is causing menu interaction to fail or events to be consumed before they get to Photoshop.

      The keyboard sometimes working: same as above.

      Opening files to not work: could be event problems, could be a display or UI problem (but normally Photoshop would catch the error and display it to the user).

      Try closing as many other applicaitons as possible, and see if the problem goes away.

      I do know that in the past UltraMon has had problems similar to this, but I thought they'd been solved years ago.

      Other system level utilities could cause event problems like this, or malware.

      A
      Anonymous
      April 20, 2012

      Have never seen this problem posted.  Appears that when you click on a file topic it just does not register with PS or the OS so it just closes again.

      Have no answer, but this post will bump it up so maybe someone else will see it to comment.

      The video is a nice touch as it looks like you have done your homework.

        A
        Anonymous
        April 20, 2012

        I don't have a specific answer, but if all else fails, you could try zero write your hard drive (after back up of course), then do a fresh install of the OS / apps. That usually corrects a lot of problems that still exist after other trouble shooting attempts. I know it's a pain in the butt.

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