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Participant
June 1, 2021
Question

Photoshop won't start

  • June 1, 2021
  • 2 replies
  • 703 views

Hello, after the last update Photoshop freezes on the start page and won't open

This topic has been closed for replies.

2 replies

Participating Frequently
June 1, 2021

Firsltly perhaps you scatch disc is full. secondly you may need to upgrade your photoshop or your pc.

Akash Sharma
Legend
June 1, 2021

Hi there,

 

Sorry that Photoshop is freezing while launching on your computer.

 

Which version of Photoshop are you using and how long have you been facing this issue? Also, what is your computer's operating system?

 

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html and let us know if that helps? 

 

Thanks,

Akash

Participant
June 1, 2021

The steps above did not help. 

Has not been working for four days since I updated the program.

Photoshop 22.4.1

macOS Big Sur 11.4

 

Akash Sharma
Legend
June 3, 2021

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash