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em3531
Participant
February 29, 2020
Question

photoshop wont open mp4 files

  • February 29, 2020
  • 1 reply
  • 1439 views

photoshop stoped loading my mp4 files it was working fine then i could not load some of them. so i uninstalled and reinstalled the program and now any mp4 will not load. i have loaded them on photoshop before and i can play them on the computer but not with photoshop. the error is that video could not be opened because the video could not open. please help

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    1 reply

    mglush
    Community Expert
    mglushCommunity Expert
    Community Expert
    March 1, 2020

    Hi!

     

    In between now (when it's not working) and then (when it was working) did you upgrade Photoshop or your Operating System? What has changed since then?

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    em3531Author
    Participant
    March 3, 2020

    when it started to stop i had moved the video files to a seprate harddrive. and i thought that mite be it but i tryed, with files on the same drive and still dose not work. as far as windows or PS nothing changed then i uninstalled and now wont load any mp4s.

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    em3531Author
    Participant
    March 3, 2020

    today it made me log back in and now it works.

    ok im adding to this because i worked for 4 mp4s then it would not open them again same error as before

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