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sarahm24859688
Participant
November 9, 2020
Frage

Photoshop wont open PSD file

  • November 9, 2020
  • 3 Antworten
  • 238 Ansichten

Hello, after the most recent update now my photoshop wont open a prior PSD file I've worked with before. I get the error "Could not open file name because it is not a valid photoshop document", now I know it is and I've tried searching for prior versions, redownloading it from the original source I worked with originally and uninstalling and restalling photoshop. I've googled with no success, I'd appreciate any insight. Thank you in advance!

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    3 Antworten

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    Lobsterclops
    Participant
    November 23, 2020

    Adding another case here, I'm running the most recent version of photoshop, had one of my art files suddenly give the same message after I rebooted the computer following an update to the firmware, don't know if that was unrelated. Any other PSD file is opening fine. I'm not sure why this file was the one to get messed up either, seems entirerly random. 

    I attempted the solution in the reply from Peru Bob but it seems woefully outdated, Photoshop has a specific message on that prefence screen to say Legacy Compositing was removed a few versions ago.

    Anyone have any other suggestions? are these files just permanently corrupted?

      B
      Barbie Printables
      Participant
      December 17, 2020

      Having the same problem here. All files open except two and customer service cant speak English cant write in English either and they have passed me around to six people that all want to transfer me to the right person. Thanks a lot!

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      November 10, 2020

      See here too:

      https://helpx.adobe.com/photoshop/kb/determine-the-file-type-of-a-document.html

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        November 10, 2020

        See if this helps:

        We are terribly sorry that you cannot open your PSD file.  I can only imagine how frustrating this can be.  There have been a few customers who have been similarly experiencing your issue. 
        Most of them have been able to get their PSD file opening by enabling Preferences -> Performance -> Legacy Compositing.  I hope this helps.  Please let us know if it does or does not work out.

         

        from here:

        https://feedback.photoshop.com/conversations/photoshop/photoshop-psd-file-wont-open-due-to-could-not-complete-your-request-because-it-is-not-a-valid-photoshop-document/5f5f46244b561a3d4275f1e7

        S
        sarahm24859688Autor
        Participant
        November 25, 2020

        Thanks however that didn't help as the legecy composting option has been removed. Any other suggestions would be appreciated, I really need to be able to get into this file. 

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