Participant

Question

Photshop CC tools stop working

Forum|Forum|8 years ago
September 7, 2017
23 replies
17558 views

My Photoshop CC tools randomly stop working. They seem to cutout and it happens constantly. Its very annoying. This only seems to happen with photoshop. I'm most often using the BRUSH or the LASSO. They just cut out. The only remedy I've found is to add a new layer and use the tool until it becomes responsive again, which. take a bout 15-20 seconds. I don't think it's a hardware issue as I'm running a brand new 27" Imac with 32 GB of RAM.

Any idea whats going on?

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A

A.B5EA7

Participant

Poblem solved. Had same issue, its to do with the update and our graphics cards. Temp fix till there is an update, go into your Photoshop Preferences > Performace > Graphics Processor settings > And untick "Use Graphics Processor". Closed photoshop and re-opened it and this sloved it for me. 🙂

S

Stéphane Behr

Participating Frequently

Well. This is the equivalent of saying: "my finger itches for quite some time... so I cut my arm! Problem solved."
Maybe you are ok about losing one arm in the battle, but most of us don't want to disable hardware accelaration and the performances and ergonomical features that come with it.
So it's not really cool to start your post with "problem solved", when all you did is just used the poorest workaround ever.

This problem is still very much present (and extremely annoying).

It does look like a bug in Photoshop's code.

Nobody at Adobe seem to really care about.

That's all we know.

O

oncebrewed

Participating Frequently

I was advised by Adobe support to untick ' Use Graphics Processor' and while this is far from ideal it has been much better than having to keep closing files every few minutes. The suggestion is extremely helpful and I'm not sure why you have taken issue with the person who posted this workaround - they did say that this is a temporary fix and the responsibilty is with Adobe to address the issue.

Alo GiupViec

Participant

The program is still considered 'responsive' and it is not frozen, as I'm still able to save and quit.

S

Stéphane Behr

Participating Frequently

I agree, the program is not frozen and I can save and quit as well. There is no loss of any work, but it's really annoying as it breaks your momentum.

I also noticed that when you have several windows opened at once (with a side to side layout at least), this bug only affects one document and not the other. I even managed (I don't know how), after rearranging my windows, I was able to select and use my tools again, without having to close/reopen PS.

So it's a weird bug, not easy to clearly define.

D

Dustin@CornellMLA

Participant

I'm experiencing identical symptoms, don't have the answer but am commenting for visibility. This is very frustrating, and wasn't happening in previous versions of photoshop for me.

J

jopet.arias

Participant

Does anyone knows why is this happening? it's 2021 now this happens to my computer and not on my laptop adobe works fine.

И

Иван5ECC

Participant

For god's sake. ADOBE, do something about this annoying issue? How are we supposed to work with your products if we have to restart them every 5 minutes????

A

Arun5FA0

Participant

I started having this issue since last week. I literally have to restart Photoshop every 5 minutes and I am becoming super counter productive and on stake with a couple freelance gigs. I have tried installing all the 4 versions available. I updated the Nvidia graphics driver and currently updating Windows OS. Has anyone found a working solution to this?

И

Иван5ECC

Participant

How to make them notice that this is a long-term issue for many? I've been experiencing this trash for the last month, nothing helps:(

H

heatherk18365312

Participant

So Im hoping im wrong with this but i notcied something while working and having a monitoring software going. PS is a huge ram hog. I have 32gigs that should never be used up but the progrma itself with even a small file can easy eat up half of that under low program load. So im sure when we are putting in commands decently fast it just hogs more and more ram thus maxing it out on the PC. Which it thus can not give to the program making our work space just freeze up and only way to fix it is to reset it.

K

Kevbot87

Inspiring

I've started experiencing this glitch/malfuntion as soon as I updated to Photoshop CC 2021. This has rarely happened before in previous versions. I don't think it's a result of caps-lock or RAM. This is a software malfuntion. Help us out Adobe!

M

Mark Don

Participant

I've had this same issue for a while now! All I use photoshop for is to remove the background in pictures of the furniture I build so that I can list them on my website. Everytime I use the Select and Mask tool, halfway through selecting the tools stop working and the cursor turns to the pointer. Photoshop doesn't freeze because I'm still able to save and exit but the tools completely stop working. Adobe, please help!

themefinland

Participant

I have this same issue where I cannot use any of the tools and nothing affects the canvas, as if the whole image has frozen and the tools have become inert. I am baffled how adobe has yet to do anything about this issue. It is as if my productivity is going down with each update they roll out, adding new features while they break the old ones that you really need.

T

tomd@smartgroupltd.co.uk

Participant

Hello, Same problem happening to me on fairly new mac. Mostly happening when zooming in on a image, then all tools stop working only giving me the black pointer regardless of which tool I'm selecting. Also, when this happens I cannor resize the window in which the image is displayed. The window changes size but the image inside gets distorted and loses its original ratio. Only fix for me is to close document and re-open. It's driving me insane. Please someone find a solution.

D

DoubleBounce

Participant

I'm replying to this as I share your frustration - I'm having the exact same constant issues nearly 9 months down the line. This is on a relatively standard Mac using a common AMD Radeon 5300 card.

Turning off graphics processor enhancement is apparently still the recommended 'workaround', but I'd rather not have Photoshop operate with the speed and efficiency of Microsoft PowerPoint with no end in sight.

It'd be great if there was an official response as to when this issue might be properly resolved.

R

renek22394008

Participant

Started getting the same problem, was the problem ever solved?

H

heatherk18365312

Participant

same here. And when it does this not even mount/keyboard commands make the file work. Can still save what im doing close that file but not the program. Once I reopen the file it works again till it happens again. Can go anywhere from an hour of not issues to contantly for an hour till I just get frustrated and have to walk away from it for a while.

Mine is not hardware either nor is it drivers for I have all drivers for Windows 10 and Nividia up to date. Even went into CC to see if there was updates but nothing.

D

defaultgwlibh6mscm8

Participant

Mine was doing the same thing. I had Caps Lock on. Turned it off and the tools started working again.

H

heatherk18365312

Participant

It is not as simple as a caps lock. And it does this when my cintiq is on my lap and im just focused on that not using keyboard commands even yet. Its like the work area screen freezes up. Minimising it just makes it even worse till you close the file out and reopen it. This has been going on for a few months and I thought it was just me till recently its now almost every hour it starts up. Before I could go a few hours or even a few days before it does it again.

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