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shelbystardust
Participant
February 28, 2023
Question

PLEASE HELP! PNGs exported from Photoshop are causing major glitches when imported into Animate

  • February 28, 2023
  • 5 replies
  • 479 views
PLEASE HELP!

I have a massive project deadline and am about to miss it because of this issue. 

When I export pngs from photoshop and import them into adobe, then animate them, major glitching ensues. Not all pngs seem to be corrupted immediately- sometimes they work at first and start glitching later, and sometimes the glitch is immediate. The glitch appears as both the timeline player lagging and rapid flashing in and out of the image. The images are 1080x1080, so not too large. 

I have uninstalled/ reinstalled older versions of both Animate and Photoshop. I have reset all preferences, updated Mac OS (now it's Ventura 13.2.1). I have plenty of storage/ disk space and have been animating complex animations for months before this problem started. I have been in multiple adobe help chats, given them remote control over my computer all to no avail. 

I have attached a quick video illustrating the glitching problem.

Any and all help is so greatly appreciated– I have been working nonstop trying to fix this for days. 

 

mac specs: 

Processor: 2.3 GHz 8-Core Intel Core i9

Graphics: AMD Radeon Pro 5500M 8 GB

Memory: 32 GB 2667 MHz DDR4

OS: Ventura.13.2.1

This topic has been closed for replies.

5 replies

kglad
Community Expert
Community Expert
February 28, 2023

yes, most likely an alpha transparency issue or number of bitmaps used issue.

Kevin Stohlmeyer
Community Expert
Community Expert
February 28, 2023

Hi @shelbystardust where are the files located? Local or external HD, server, cloud storage, etc?

Stephen Marsh
Community Expert
Community Expert
February 28, 2023

This is the Photoshop forum, it sounds like the issue is likely with Animate?

 

There are different ways to get a PNG out or Photoshop... Save As a Copy, Export Save for Web (Legacy) Export As and Generator (Generate Image Assets).

 

Good luck!

 

shelbystardust
Participant
February 28, 2023

sorry, realized I accidentally posted in the wrong discussion community

kglad
Community Expert
Community Expert
February 28, 2023

please don't post duplicate posts.