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Participant
August 23, 2022
Question

Pop up says start free trial, but I should be signed in. this happened after installing reader.

  • August 23, 2022
  • 1 reply
  • 195 views

I have had no problem with photoshop the last several months until I installed Adobe Reader today.  Then went to photoshop and I accidently signed into PS via google account which was the wrong account / email.  my subscription is linked to a different email.

So now in PS it wants me to start a free trail.  As if I'm not subscribed already.  Reboot.  Can't seem to find a way yet log in correctly.  I'm logged into creative cloud fine, with the correct plan / email, login info.

Any suggestions?  thanks

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1 reply

Ged_Traynor
Community Expert
Community Expert
August 23, 2022

Hi

Try signing out of Photoshop from the help menu