Portfolio not recognizing shared collections

Question

Two issues, actually.

Issue 1 - opening portfolio pops up a message saying I need to update my account, then says I have no account, but I clearly do.

Issue 2 - possibly related - if I try to create a portfolio page and add photos, it says I have no albums assoicated with my LR account. (AHA! So it knows I have an account . . . ) I have read that this is misleading, because what it really means is Collections, so in LRC, I have 2 collections that are shared and public. These show up on LR on the web as shared albums AND collections. Portfolio still does not recognize any resources available via LR.

Anyone run into this? Searching the forums brings up stuff on Acrobat . . . .

Nancy OShea · Answer

For more details on sharing Collections with Adobe Portfolio, please refer to the Portfolio FAQ and Knowledgebase.

Sharing Adobe Stock Collections for commercial sale

https://help.myportfolio.com/hc/articles/360036798993-Sharing-Adobe-Stock-Collections-on-Adobe-Portfolio

Sharing and syncing from Adobe Lightroom CC, Lightroom Mobile, Lightroom Web

https://help.myportfolio.com/hc/articles/360036720853-How-the-Lightroom-integration-works

Hope that helps.

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