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Participant
April 18, 2023
Question

Preset files for new documents disappeared

  • April 18, 2023
  • 3 replies
  • 399 views

I'm having trouble with the presets for new files.

 

All the presets disappear when I try and make a new file, and have to manually input size, dpi, RBG/CMYK, for each file.

 

Once I make a new preset and save it, I can make a new file with that preset, up until I close and open photoshop again. It then disappears again, and that saved preset is gone.

So all my "print" "video," etc, presets are disappeared and if I try making a new preset for a document it only stays for that period until I close photoshop.

Windows 11 Home
ASUS, Zenbook Pro 15
intel core  i7-8750H
Photoshop 2023 (it started after I did the most recent update,)

This topic has been closed for replies.

3 replies

Participant
May 9, 2024

im having the same problem how it would be fixed

CShubert
Community Manager
Community Manager
April 18, 2023

Hi @james andrewg89674598 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Bojan Živković11378569
Community Expert
Community Expert
April 18, 2023

If you save preset it should appear in Saved tab.