Skip to main content
kpnuts51
Participant
April 4, 2022
Question

Printer Problem since updating to PS 23.2.2

  • April 4, 2022
  • 3 replies
  • 126 views

Updated to PS cc 23.2.2 today. Since the update printing from dialouge box does not send to printer. 'Print One Copy' option on File menu still wotks. Using Epson XP-7100.

    This topic has been closed for replies.

    3 replies

    NB, colourmanagement
    Community Expert
    Community Expert
    April 4, 2022

    I hope DigitalDog's simple answer fixes it for you - if not here are some notes I've gathered on print issues:

    IF it’s a MAC, reset printing system:

    On your Mac, choose Apple menu System Preferences, then click Printers & Scanners

    Press and hold the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.

    After you reset the printing system, the list of printers in Printers & Scanners preferences is empty.

    Reinstall the print driver, only from the manufacturer, not Apple.

     

     

    You may like to re-install the printer drivers to check if that makes a difference?

     

    Here is some general Adobe [Mac and Win] info on printing problems,

    https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

    Simple reset: hold the space bar when you open the print window. It resets the print dialogs

     

    if that doesn’t help -

    Perhaps try resetting Photoshop preferences?

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

     

    Restore your preferences using the manual method: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    More:

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

    https://helpx.adobe.com/photoshop/using/preferences.html

    And

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and your custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

    Also take a look at the following article and check if that helps: 

    https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

     

    Preferences file location: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

     

    On Mac, preference preservation is affected by maxOS permissions, you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

     

    It may even be time to reinstall Photoshop.

     

    Its recommended that you use the Adobe CC cleaner tool to remove all traces first.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    I hope this helps

    neil barstow, colourmanagement net :: adobe forum volunteer

    google me "neil barstow colourmanagement" for lots of free articles on colour management

    TheDigitalDog
    Inspiring
    April 4, 2022

    Quit Photoshop if running.
    Relaunch Photoshop and open the file that you want to print.
    Press the Spacebar on your keyboard before you click File > Print. This process resets printer preferences that have been written into the image.

    See: https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    Peru Bob
    Community Expert
    Community Expert
    April 4, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum so that proper help can be offered.