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Inspiring
February 1, 2019
Question

Printing Issue - not compatible

  • February 1, 2019
  • 2 replies
  • 384 views

I have the same HP printer for three years. I just got a new computer and have Photoshop 2019. I can print documents no problem in word, email, etc.. but in Photoshop, it keeps telling me the print version is not compatible. I try to print, it fails and then up comes a crash report and Photoshop closes. The document I am trying to print was originally created in an older version of photoshop, but I made changes to document and then resaved in 2019. I am going nuts trying to figure how to get this work.

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    2 replies

    mglush
    Community Expert
    Community Expert
    February 1, 2019

    Hi!

    One other option (as a temporary solution) that you might try is saving your PS document as a Photoshop PDF and then print it from Acrobat. It won't fix the printer problem, but it will allow you to print your document.

    Michelle

    Daniel E Lane
    Inspiring
    February 1, 2019