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Participant
March 3, 2017
Answered

Printing photoshop paper size isn't compatible with the installed media dnp ds40

  • March 3, 2017
  • 3 replies
  • 3275 views

Hi

I use a ds40 dnp photo printer, everything was working and i install a canon printer, next thing when i try to print with ds40 i have

The select paper size is not compatible with installed media

media is 6x8 i checked the setting of course, uninstall the driver, uninstall photoshop but keeping the preferences , restart computer, install driver, install photoshop.

and same thing...

i tried to print with lightroom same setting and it s working, also withw preview  it s printing, so it seems that the problem come from photoshop, media size is correct in the dialogue box, but not when it s sent to printer..

Not sure what to do anymore ((

my solution now it s to save the photo and print it with preview it s a big waste of time.

Next step will be to format my mac,  if someone have a idea before i do that it will be great, i search on the google few people seems to have similar problem, and other person was the other way around, printing with photoshop but not lightroom

Thanks in advance for your help

jimmy

This topic has been closed for replies.
Correct answer jimmyd14744453

Ok so i contacted adobe support, they made me install a software to take over my computer, they reset photoshop setting in library (MAC)

and now it s working!!

3 replies

Participant
February 14, 2018

They reset something in deep config of Mac OS dont remenber exactly, check with support they solve my problem

Panteliz
Participant
February 14, 2018

I have exactly the same problem with ps and lr

How can I resolve it?

jimmyd14744453AuthorCorrect answer
Participant
March 9, 2017

Ok so i contacted adobe support, they made me install a software to take over my computer, they reset photoshop setting in library (MAC)

and now it s working!!

Participant
May 25, 2017

Hi do you know what they did,  Many thanks