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R
RobertoMihalla
Participating Frequently
August 20, 2009
Question

Problem installing Photoshop CS4 x64

  • August 20, 2009
  • 4 replies
  • 29148 views

Hi guys!

This is totally driving me nuts. I tried to install the "Photoshop CS4 Extended x64 Trial" I downloaded from Adobe.com for two days now WITHOUT SUCCESS.

The installation stops at the end (about 97%) and a message pops up:


"Please insert Photoshop CS4 disk 1 into C:\" (or something like that).

Then there is no chance to continue the installation. Also there is nothing in the error log, so this Adobe installation supervisor tool didn't help either.

I already tryed to move the installation files to C:\ but that didn't help.

Then I reinstalled Windows totally FRESH, but the problem remained.

I also called the support hotline but all they told me was to defragment my harddrive

So you guys are my last chance!! I really need to try Photoshop before spending several hundred dollars on it.

My machine:

Intel CPU, Quadcore @2,4 Ghz

8GB of RAM

~1TB of free space on my HD

Operating System: Windows 7 RTM 64bit (freshly installed).

No other adobe products are installed

Thanks!

    This topic has been closed for replies.

    4 replies

    J
    jackson_lo
    Participant
    April 23, 2010

    I'm having the same issue... but none of the methods have worked out for me in the discussion, does anyone have any other suggestions?

    I've tried doing to windows utility cleaning, ran the CS4 clean script, uninstall and reinstall multiple times, tried going through the trial (same error), loaded the program on a disc and tried to run it from the E:/, copied all the files to the C:/ and named the folder Photoshop CS4 (no luck there)...

    Here is a screenshot of the error, thanks for your time in replying to my message:

    L
    lapislaxuli
    Participant
    October 23, 2009

    Hi Guys,


    Simply copy the content from CD into ur hard disc drive D: or E:


    Execute Execute Photoshop CS4 setup.

    thanks

    B
    Ballaholic_
    Participant
    August 25, 2009

    Exact same thing is happening to me.

    But i dont have anything to copy over.

    I get this message(attatched)

    A
    Anonymous
    August 20, 2009

    Have a look at this:

    http://www.adobe.com/go/kb404127

    I got that link from here:

    http://www.adobe.com/support/creativesuite/

    R
    RobertoMihallaAuthor
    Participating Frequently
    August 20, 2009

    OK, thnaks for the reply. But sadly it didn't help.

    • I copied all the setup files to "C:\Adobe CS4 Install"
    • Made sure I ran the setup as an administrator
    • Disabled all other applications (including virus scanner)
    • And even tried doing this from a different user account
    • Also my system is free from viruses and the harddrive has no faults

    Still I get: "Please insert Photoshop CS4 into drive C:\" to continue installation"

    Any other ideas?

    A
    Anonymous
    August 20, 2009

    You have an unsupported OS.


    This is what I would tell someone with Windows XP or Vista.


    I would run the CS4 Clean Script.


    Run CCleaner


    Completely remove all traces of the trial download package.


    Update Windows Installer.


    Download again the trial package to the desktop. Unpack and install from there.

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