Problem opening ARW files photoshop and Lightroom

Forum|Forum|1 year ago
August 13, 2024
1 reply
910 views

I have problems opening a file with .arw extension. Whenever I open a photo with this format , I get color lines all over the photo. I attached a screenshot , please help me.

macOS

This topic has been closed for replies.

Correct answer Lumigraphics

This is a known issue with a buggy graphics driver in macOS Sonoma 14.4 and later. Try restarting your computer.

AxelMatt

Community Expert

When you try to open an .arw file in another viewer looks it ok?

Which camera do you use?

Does your Lightroom support the .arw files from this camera?

Do you have tried to use another memory card in the camera?

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

Please provide also a copy of your 'System Info'. This can be get from the LrC Help > System Info menu item and/or Help > System Info in Photoshop. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

J

Jorge379760260lglAuthor

Participant

Yes it looks ok when i Opened it in another viewer.

Sony ILCE-7

I sent this file to a friend of mine and it opened ok in his photoshop camera raw version.

As I am writing , I am updating my system.

System info

Lightroom version: 7.4.1 x64 [ 20240625-1512-ca1977c ] (Jun 25 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: macOS
OS Version: macOS 14.5 (23F79)
Application architecture: x64
Computer model: MacBookPro16,1 / Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz
Logical processor count: 12
Processor speed: 2.6 GHz
Built-in memory: 32,768.0 MB
Real memory available to Lightroom: 32,768.0 MB
Real memory used by Lightroom: 467.0 MB (1.4%)
Peak memory used by Lightroom: 467.0 MB
Memory cache size: 3.9 MB

Internal Camera Raw version: 16.4 [ 1897 ]
Maximum thread count used by Camera Raw: 7
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 16383MB (0%)

Display: 3584x2240

Graphics Processor Info: Metal: AMD Radeon Pro 5300M - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/newuser/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/newuser/Pictures/Lightroom Library.lrlibrary

hope u can help me

L

LumigraphicsCorrect answer

Legend

This is a known issue with a buggy graphics driver in macOS Sonoma 14.4 and later. Try restarting your computer.

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