problem whit generate fill in photoshop ai

Forum|Forum|2 years ago
May 30, 2023
4 replies
1654 views

good morning I have a problem in the new photoshop app (beta) when I select something the generative fill button is blocked and gives me this message °this function can only be used by adult users, your account reports an age under 18° the strange thing is that i'm over 18 and i don't know how to solve this problem..

macOS

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c.pfaffenbichler

Community Expert

Isn’t there a dedicated Forum for Beta?

Ged_Traynor

Community Expert

@c.pfaffenbichler "Isn’t there a dedicated Forum for Beta?"

There is but it's not listed on the community landing page, so you have to do a Google search to find it and that's why we're seeing a lot of Beta related questions here

https://community.adobe.com/t5/photoshop-beta/ct-p/ct-photoshop-beta?page=1&sort=latest_replies&lang=all&tabid=all

Ged_Traynor

Community Expert

@Kevin_Vito_1 @Kathelyne30151852mzy9 @default30151476pc7vaj

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
Log into Behance with your Adobe ID and enter your Date of Birth.
If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html