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Participant
November 14, 2022
Answered

Problem with printing in my Photoshop

  • November 14, 2022
  • 1 reply
  • 286 views

Hello,

I have problem with printing in Photoshop. Everything works perfectly, but when I press ctrl + p my program closes immediently. I printed like that before and everything was fine. Windows Updates had been installed short before, but I did the uninstallation. Still doesn't work.

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Correct answer Michael Bullo

Whenever an Adobe program starts behaving in odd ways, a reset of the preferences will often solve the problem. Open up the General Preferences from the Photoshop menu on a Mac and the Edit menu on Windows. Then click on the "Reset Preferences On Quit" button. If you generally like to make a lot of changes to Preferences, you may want to back them up before making this reset.

1 reply

Michael Bullo
Community Expert
Michael BulloCommunity ExpertCorrect answer
Community Expert
November 14, 2022

Whenever an Adobe program starts behaving in odd ways, a reset of the preferences will often solve the problem. Open up the General Preferences from the Photoshop menu on a Mac and the Edit menu on Windows. Then click on the "Reset Preferences On Quit" button. If you generally like to make a lot of changes to Preferences, you may want to back them up before making this reset.

Known Participant
January 31, 2023

How do you back up preferences? I'm having the same problem but I'm nervous to reset preferences and lose settings I can't remember I made

NB, colourmanagement
Community Expert
Community Expert
February 6, 2023

Guide to resetting Photoshop preferences

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management