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Participant
June 6, 2020
Question

Problem with switching between layers when using Wacom pen

  • June 6, 2020
  • 1 reply
  • 447 views

Dear Wacom,

I've just installed the newest version of Photoshop and everything was perfect until I tried to switch between layers using my Wacom Cintiq 22 HDT and a pen. When switching between layers using my mouse everything works just right, but when I use my Wacom pen to change layers, everything freeze and lag for like 10 seconds and random things happen with my layers, they switch their places, disappear etc. I was very concerned about that, since it makes my illustrating work impossible, so I tried to install Photoshop version from the newest to older one by one, until I find a version that works. And it seems like you guys messed up from the version 21.1.2 up. Everything older than 21.1.2 works just fine. Also I checked that switching off Windows Ink fixes this problem but of course it makes Wacom pen usless because pressure disappears, so I guess there is something to do with Windows Ink option. Please fix it.

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1 reply

c.pfaffenbichler
Community Expert
Community Expert
June 6, 2020

This is a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

 

Please read this (in particular the section titled "Supply pertinent information for quicker answers"):

https://community.adobe.com/t5/Community-Help/Guidelines-Tips-for-the-Adobe-Forums/td-p/4788157

 

If you want to post a Bug Report (with the OS info) please do so over on 

Photoshop Family

Participant
June 6, 2020

Posted the bug at the Photoshop Family website you linked, thank you! Hope that someone will take care of it!