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Angelic_Wonderland154A
Angelic_Wonderland154A
Participant
April 12, 2018
Answered

Problem with Wacom Cintiq 22HD and zoomed pictures

  • April 12, 2018
  • 4 replies
  • 2118 views

Hello, i have a funny problem with a Wacom Cintiq 22HD

IT works regularly but as i zoom the image and the sliders appear, the vertical movement of the pen would move the picture up and down, while the horizontal works regularly... This is very strange ....

As i zoom out, the pen works again regularly. Any ideas?

UPDATE

when i disable Windows INK i hv no problems while the picture is zoomed, but i don't have the pressure recongized.

If i re-enable Windows INK, i have pressure but when the picture  is zoomed, Photoshop will make the vertical slide move when using the pen vertically.

This topic has been closed for replies.
Correct answer PECourtejoie

Hello, users with the scroll issue should apply this fix : Cannot paint with stylus when zoomed in on image | Windows 10

4 replies

PECourtejoie
Community Expert
PECourtejoieCommunity ExpertCorrect answer
Community Expert
May 9, 2018

Hello, users with the scroll issue should apply this fix : Cannot paint with stylus when zoomed in on image | Windows 10

Angelic_Wonderland154A
Angelic_Wonderland154AAuthor
Participant
April 12, 2018

thank you for your answer guys, that was my last option as our workers told me they got a windows update, so i just removed that update... believe me i googled everywhere and i couldn't find that solution, so by thinking i got there myself.

Thanks for your help

davescm
Community Expert
davescmCommunity Expert
Community Expert
April 12, 2018

Hi

Please search before posting - this problem has been answered several times today .

The latest windows update (KB4093112)  has caused an issue with the Wacom tablet and Photoshop.

You can either - undo the update

or

Do the following (recommended) :

1. Use notepad to create a text file and type in :

UseSystemStylus 0

2. Save the file as PSUserConfig.txt in the following location
C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

3. Go to the  tablet properties and uncheck "Use Windows Ink"

4. Restart Photoshop

That is it - all should now work well (you need to do all the above steps to retain pen pressure)

Note : There is a third option. Microsoft made this change intentionally and they have issued a way round it with registry change (see link below). However for  Photoshop the PSUserConfig method works.

https://www.reddit.com/r/Windowsink/comments/8508fi/controlling_pen_behavior_in_windows_10 /

Note 2 : If you have another version of Photoshop installed e.g. CC2017 then you will need to add the file to the CC2017 folders

Dave

A
Anonymous
April 12, 2018

Hi

Take a look here

Photoshop - Wacom - Latest Update Bug

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