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Participant
October 12, 2023
Question

Problema Avvio Photoshop 2024

  • October 12, 2023
  • 2 replies
  • 541 views

Salve a tutti,

Ho un problema on Photoshop 2024, il quale dopo averlo smerpe usato senza problemi da oggi mi si chiude immediatamente dopo l'apertura, mostrandomi i due avvisi che allego al post.

A qualcun'altro è capitato lo stesso? come avete risolto? 

 

Premetto che sul mac ho installato mac os venutra, e Indesign o Illustrator funzionano correttamente, questo problema lo riscontro solo in Photoshop!!!

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2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
October 26, 2023

@Luca_Brunelli are you submitting the crash reports with your associated profile email? @Sameer K should be able to pull your reports if you can.

Sameer K
Community Manager
Community Manager
October 26, 2023

Yep, that'll help, @Luca_Brunelli. I couldn't pull any crash reports with your email address. If you see the crash again, enter your email address in the Crash reporter dialogue & let us know.

Thanks!

Sameer K
Community Manager
Community Manager
October 26, 2023

Hey, @Luca_Brunelli.

I'll need specific info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

 

What troubleshooting steps have you tried?

 

You're working with Photoshop 25.0. There's an update available for v25.1. Update & check if the crash issue appears on Photoshop 2024 (v25.1). Follow here for the steps: https://adobe.ly/3Sgnq63

 

Let us know how it goes. Thanks!
Sameer K