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Luca_Brunelli
Participant
October 12, 2023
Question

Problema Avvio Photoshop 2024

  • October 12, 2023
  • 2 replies
  • 541 views

Salve a tutti,

Ho un problema on Photoshop 2024, il quale dopo averlo smerpe usato senza problemi da oggi mi si chiude immediatamente dopo l'apertura, mostrandomi i due avvisi che allego al post.

A qualcun'altro è capitato lo stesso? come avete risolto? 

 

Premetto che sul mac ho installato mac os venutra, e Indesign o Illustrator funzionano correttamente, questo problema lo riscontro solo in Photoshop!!!

    This topic has been closed for replies.

    2 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    October 26, 2023

    @Luca_Brunelli are you submitting the crash reports with your associated profile email? @Sameer K should be able to pull your reports if you can.

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    October 26, 2023

    Yep, that'll help, @Luca_Brunelli. I couldn't pull any crash reports with your email address. If you see the crash again, enter your email address in the Crash reporter dialogue & let us know.

    Thanks!

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    October 26, 2023

    Hey, @Luca_Brunelli.

    I'll need specific info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

     

    What troubleshooting steps have you tried?

     

    You're working with Photoshop 25.0. There's an update available for v25.1. Update & check if the crash issue appears on Photoshop 2024 (v25.1). Follow here for the steps: https://adobe.ly/3Sgnq63

     

    Let us know how it goes. Thanks!
    Sameer K

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