Probleme with new new version

I understand that you’re facing compatibility issues with Photoshop and Illustrator on your MacBook Pro running macOS Catalina 10.15.7. Let’s troubleshoot this together.

Here are some steps you can take to resolve the issue:

1. Update Adobe Creative Cloud Apps:
   • First, ensure that your Adobe Creative Cloud apps (including Photoshop and Illustrator) are up to date. Open the Adobe Creative Cloud application, and check for any available updates. Sometimes, updating the software can address compatibility issues.
   • If you haven’t already, update Photoshop to the latest version. You can do this by going to the Help menu within Photoshop and selecting “Updates”.
   • Similarly, update Illustrator to the latest version using the same process.
     
     

1. Check macOS Compatibility:
   • macOS Catalina 10.15.7 is compatible with Adobe Creative Cloud apps, but it’s essential to have the latest versions installed. Make sure your macOS is also up to date.
   • If you encounter any issues, consider updating your macOS to the most recent version (if possible). Newer macOS versions often include bug fixes and improvements that enhance compatibility.

1. Uninstall Older Versions:
   • Before upgrading to Catalina, it’s recommended to uninstall any 32-bit Adobe apps. Older uninstallers are also 32-bit and won’t work in Catalina.
   • If you’ve already upgraded, you can use the Creative Cloud Cleaner tool to uninstall older versions of Creative Cloud apps. Keeping your apps updated is crucial.

1. Contact Adobe Support:
   • If the problem persists, I recommend reaching out to Adobe’s official support channels. They can provide personalized assistance and guide you through specific troubleshooting steps.
   • Visit the Adobe Community or check their official support resources for further help.