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giorgia5C18
Participant
May 26, 2021
Question

problemi funionamento photoshop

  • May 26, 2021
  • 1 reply
  • 197 views

Buongiorno a tutti, ieri ho acquistato il pacchetto "fotografia" di Adobe. Ho proceduto con l'installazione di Lightroom e Photoshop, ma mentre il primo funziona Photoshop dopo qualche minuto di lavoro si blocca o meglio il cursore del mouse si muove ma il programma è bloccato. Ho provato a seguire i suggerimenti indicati nel sito ma non sono riuscita a risolvere il problema. Qualcuno si è già trovato in una situazione simile? Cosa posso fare?

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1 reply

A
Community Expert
AxelMattCommunity Expert
Community Expert
May 26, 2021

Please give us more informations including the following :

Adobe product and version number

Operating system and version number

The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
G
giorgia5C18Author
Participant
May 26, 2021

Adobe Photoshop 22.4.1

Sistema operativo a 64 bit, processore basato su x64

Windows 10 Home versione 20H2

Build sistema operativo 19042.985

Windows Feature Experience Pack 120.2212.2020.0

RAM  8,00 GB

Processore: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz 2.50 GHz

CPU Intel(R) Core(TM) i7-4710HQ CPU@ 2.50 GHz

GPU Intel(R) HD Graphics 4600 

Non compare alcun messaggio di errore, il programma si blocca e non consente di di effettuare operazioni. Si blocca dopo  qualche minuto compiendo qualsiasi operazione.

A
Community Expert
AxelMattCommunity Expert
Community Expert
May 26, 2021

In a first step I would reset the Photoshop preferences.

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

What do you do before Photoshop crashed? Do you have opened a file?

Do you have run other programs when you start Photoshop? It's possible that not enough ressources available. Your system only meets the absolute minimum requirements. 

 

Check the Windows log filre if there are any informations about the crashes of Photoshop.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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