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shaund50910841
shaund50910841
Participant
March 30, 2017
Answered

Problems starting Adobe Photoshop cc (2017)

  • March 30, 2017
  • 1 reply
  • 240 views

Hi

Just installed Photoshop CC (2017) to my windows 10 pc and as soon as i open it a box pops up saying that windows is trying to find a solution to open this application then also say that there is no solution to open it and no way to trouble shoot this problem.

All help will be appreciated as i need this fixed tonight finish off some last touches of an assignment.

Thanks Shaun

This topic has been closed for replies.
Correct answer davescm

Hi Shaun

Open the Windows reliability monitor (type reliability into the Windows search box).

On the timeline look for a red cross at the time of the crash and click on it.

You will see a list of critical events

Click on the Photoshop critical event and you will open a crash report.

Paste it here.

Note : If the faulting module is Lavasoft then uninstall Web-Companion / Adaware which is known to have a conflict with Photoshop

Dave

1 reply

davescm
Community Expert
davescmCommunity ExpertCorrect answer
Community Expert
March 30, 2017

Hi Shaun

Open the Windows reliability monitor (type reliability into the Windows search box).

On the timeline look for a red cross at the time of the crash and click on it.

You will see a list of critical events

Click on the Photoshop critical event and you will open a crash report.

Paste it here.

Note : If the faulting module is Lavasoft then uninstall Web-Companion / Adaware which is known to have a conflict with Photoshop

Dave

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