Amalie265841805q0a

Participant

Question

Problems with installation

Forum|Forum|3 years ago
October 13, 2022
4 replies
341 views

Hey, i have been trying to install Photoshop on my Mac, but everytime it tells me to type in my password, it says it's wrong. I have even tried to change my password, but I still can't log on. Can anybody help?

macOS

This topic has been closed for replies.

Hazel27989136w6vc

Participant

Im having the exact problem! Cant install any of the sofware I just paid for 😞 Tried changing my password, retyping both like 100 times, so frustrating!

Community Expert

Community Expert

Hi Hazel. It would be better if you could start a new thread with your issue. Tell us what operation system and version you are using? Are you able to log in to Creative Cloud app?

What country are you posting from? (In case it is not on the list of allowed countries)

https://www.adobe.com/special/products/creativecloud/pdfs/cc-availability-matrix.pdf

I use the same password to log in to these forums as I use to log in to the Creative Cloud app. Is that the same with you?

Community Expert

Community Expert

Can you post a screenshot of the offending dialog asking for the password?

Community Expert

Community Expert

! MAKING SURE THAT THE PASSWORD YOU TYPE IN IS NOT VISIBLE!

Inspiring

You install modern versions using Adobe Creative Cloud. Is this where you're trying to enter a password that fails?

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Amalie265841805q0aAuthor

Participant

Yes it is

Community Expert

Community Expert

@Amalie265841805q0a

Are you using your Apple ID PW or your Adobe PW to install an application?

Jane

Amalie265841805q0aAuthor

Participant

Im pretty sure it's Adobe PW, but i've tried with both

Community Expert

Community Expert

Can you make sure you are following these instructions?

https://helpx.adobe.com/creative-cloud/help/download-install-Photoshop.html

Jane