Problems with plan calcellation

Forum|Forum|2 years ago
November 27, 2023
1 reply
200 views

Hi guys! I have been using Photoshop since 2022, after 5 months I changed it to photography plan, since that was the one I could afford and have been using it for a year and 5 months. Unfortunatley I am no longer using Photoshop or any Adobe apps and have been trying to cancel my subscription for like 3 months now. Unfortunatley there is a huge cancelation fee, which I cannot afford. Additionally this month is a bit tough and I am really hoping I will be able to cancel it before next month, because paying for it would make my lufe a bit harder (because of Christmas, gifts, ect.). Is there something I could do?

This topic has been closed for replies.

Ged_Traynor

Community Expert

@Nela33878785votz you'll need to contact Adobe support about payment issues
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

N

Nela33878785votzAuthor

Participant

Hi @Ged_Traynor 🙂

I did write on the chat, unfortunatley the chatbot is not really state-of-the-art and constantly redirects me to the plan cancellation page, where I am informed to pay a very big fee for cancellation, even tho I have been a subscriber way over a year. Thanks for the tips tho, have a good one!

c.pfaffenbichler

Community Expert

Try writing »agent« in the chat to get in touch with a human person.

As for the cancellation fee: If you are on the yearly plan and a »new year« has already started then it may be unavoidable. Hopefully some Adobe employee may be able to help, though.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded